Comfort Inn Greenville - Haywood Mall

The price was great, especially for the weekend. Very clean and very quiet.

地點方便，可以走路去附近shopping mall

The cost shown was not the exact cost upon arrival. There was a very modest "hotel" fee added as well as a $100 deposit to be refunded once room was checked following departure. Therefore, the cost was not accurate.

Good room and hotel My first room has some minor issues but the rep changed me to another room. The next room had minor issue but i was not moving again and dealt with it. The rep opened maintenance tickets for both rooms to get checked out. This is the 1st time at a hotel where the rep called to check to see if the room was ok within 30 mins or so. I thought that was a good gesture. Breakfast was awesome. The bed was nice and comfortable. Im definitely returning. Hotel is also near shopping and eatery. Everything and everywhere was clean.

Bad policy’s Upon checking in I was required to pay $100 for security deposit with a $9 service fee. The security deposit is normal but the red flag was the service fee. For breakfast the hotel did not let us take the food back to our rooms when I have two small kids and one with autism. We had to remain in the lobby with the food but if it was outside food we could take it back to the room. Also at breakfast the hotel workers cleaned the breakfast waffle machine and juice machine with their bare hands without gloves and utensils during buffet times and this happened both days we were there. We leave the hotel at 2am because we somewhere to be in the morning in a different state and the night time hotel worker didn’t want to give me my deposit back because he said they don’t do returns before 9am I told him I’m not for here and he told me I had call at 9am to get it and they would mail it to me. But on the paper if I didn’t get it before 12pm I would forfeit the money. I called that same morning and the day time worker told me they don’t mail out deposits and she would have ask the manager about it. I called again five hours later and the same worker tells me the manager didn’t come in today and wouldn’t be able to get the money.

Hotel was as expected but I’m currently concerned about my credit card statement as I elected to pay on-site. Probably nothing to worry about but will follow up with the hotel.