Hotel Spa di Greater Vancouver

It is a twin suite, so the sofa in the living room can be pulled out to sleep. The hotel is small and in a good location in the city center business district, next to the Fairmont Hotel. The elevator is small and can only accommodate a family without being able to turn around. Fortunately, there are not many residents. The front desk had a nice smile, but they made a mistake about the room I booked. When I opened the door, I found that I had been given a double bed room. As a result, our family was very unhappy as we had to go up and down with our puppy. After all, the place is small and it’s very uncomfortable. Depressed. I won’t stay here again next time I come, it’s really frustrating. There were a lot of noises around the room at night, and the phone rang twice inexplicably in the middle of the night. The sofa bed was so soft that I tossed and turned and couldn't sleep, and the pillows were a mess. The hotel only has valet parking, which costs $50/night, and an additional fee of $50/night for dogs. There is only one restaurant on the first floor, which is said to be a Michelin-starred chef, but I spent $300 and I really didn’t get a lot of delicious food. The portion served was at Michelin-level standards—a tiny bit, but the taste was totally worth it. Breakfast is charged a la carte, minimum $30/person/person. In short, although the waiter's attitude is very good, but despite the inconvenience and depression caused by living in such a small space, international hotel chains are more comfortable. At a price of $300/night, you can stay in a brand new super five-star hotel in China.

The hotel is located in a very nice location, we got a great view from our room. We were not very happy with the service though, as we arrived at the hotel, we weren’t greeted even though there were 3 people working at the valet nobody directed us where to park. I made eye contact with them but they just continued on chatting. Parking is also quite expensive ($45/ night for self-parking).

I booked a double bed but when I got to the hotel, the front desk told me that I booked a single bed. I contacted Ctrip customer service and they said there might be a problem with the middleman. I refunded some money, but I won't book overseas hotels on Ctrip anymore because it affects my schedule and mood. Although the front desk kindly gave me a small folding bed, it was too uncomfortable for a family of four to sleep on. Nice hotel with beautiful location and scenery

The service at the front desk was excellent, they provided us with all the information we needed for our stay. The view from the room was excellent as we were placed on a high floor and had an amazing view of downtown Vancouver. The furniture in the room was a little outdated, and the water pressure in the shower was a little weak. The location of the hotel was great as it was in a very central area of the city. Overall, our stay was a good one.

excellent service, great location, very clean room and amenities. we love there are these kind of hotels who accept pets for family travel.

i enjoyed the hotel resort..Conveniently located in Richmond...Easily accessible to everything. Preferable to have a car. Sky train was avail , but we had our own vehicle. Resort fees includes the parking which is good compared to other hotels nearby that charges $50/night for parking. I definitely would recommend to stay here. Room sizes are large, good entertainment.

Not impressed with the staff vacuuming, carrying in the hallway while I’m sleeping at 7am. Using walkie talkies and conversing as well. Not everyone has an early flight.

The room is clean and tidy, but the soundproofing is a bit poor. The kids next door were playing all night, which affected my sleep. The hotel is located in the city center and is very convenient!

The hotel selected within the downtown location. Within 5 to 10 minutes can find varities of food. Within 15 to 25 minutes can go to the Canada Place to bring you to many places of interest, shopping area, Chinatown and many restaurants too.

Arrived later in the evening and the staff was excellent with check-in and answering questions about our check out the next day. Very accommodating with our cruise schedule, holding luggage until we needed to board ship. Staff was helpful in taking our luggage to the ship check in, going the extra mile!!! Beautiful scenery around the hotel, close to everything near the port area. Room was a suite, very spacious and beautifully decorated. Very comfortable bed for a good nights sleep!