The Kensington

I'VE HAD A LOVELY STAG AND ROOM WAS VERY CLEAN

We came to this hotel years ago so I booked to go here again but this time I came with my grown up teenage children, we had three rooms altogether, we chose room 12 as it was on 1st floor and we have got back problems so didn’t want to go to the top floor. It is at the back of the hotel and down a very narrow corridor, the carpets needed a good wash and hoover!!!! The cleaners must have forgotten it was there it was awful, we have never stayed in a room like it, the toilet was disgusting with left over hairs and other things on it, there was damp and mould on the windows and they were rotten, the toilet roll holder was falling apart and the shower holder was as well, the bed was falling apart and it wasn’t safe to sleep on, there were marks on every wall, the kettle was gross I refused to use it, the arm behind the tv had thick dust on it to name just a few things. At breakfast the table mats stuck to the tables, the tables were dirty with old food on them. the waitress forgot our coffees and the butter for our toast so it went cold, at the bar they only had two draught beers out of 5. I complained to the staff and asked to speak to the manager on the day of arrival, no manager on site just on a young girl, she messaged them but they wouldn’t come to the hotel, they told her to clean our room and sort it out as there wasn’t anywhere for us to move to. I spoke to a Manager the following day, he moved us to room 21 on the top floor which we didn’t really want but had no choice as room 12 was awful but no money back or apology was given. Won’t be coming her again and it ruined our time away to our happy place.

Third time staying here. Lovely clean hotel. Warm rooms. Great breakfast. Nothing was too much trouble for the staff. They were all great. Good carparking and 10 mins walk to town. The waterways are opposite and are lovely to walk round. We had a sea view room which was even better as the sun rises in full view We will be back

I want to start with a couple of positives. The staff were very friendly and would help with anything you ask for and the food was amazing. Now onto the negatives. My room was on the ground floor right at the front of the building with no net curtains or blinds, with a gravelled tabled area right out the front of my window where anyone could walk by or sit outside. There were heavy curtains to pull across at night but you don't always want to block out the lovely sunshine we had. The bedroom looked clean but when I was looking for a socket for my charger that's when I saw the cobwebs which I wouldn't have minded if they were on the ceiling but they were attached to my headboard! Now getting to the worst bit and that was the shower. To start with I could not turn the temperature down and it was literally scalding (which I did mention to the staff because I was worried if a child was to go in and scald themselves). The shower cubicle was rusty and the bottom of the shower curtain had mould on. On the surface the place looked decent enough but don't go any deeper because you just don't know what you'll find!

The hotel has been completely refurbished our room had twin beds. The bathroom had two cuboards which was very good. He booked our evening meal it was fantastic home cooked lasagna and my wife had garlic cream mushrooms on toast both meals with delicious salad. The staff where very good. We finnisied with home made strawberrie cheese cake. The breakfast was superb my wife had a pot of hot chocolate. The ingredients were first class I reckoment.

Took 3 payments out of my account still waiting for a refund Very hard to contact anybody and when you do it's like talking to a brick wall. One person said I should get a refund by Sunday 14 April. Still waiting. I keep on phoning try again Monday after going to my bank

Absolutely lovely stay again and we're already looking forward to our next visit. It's great to have somewhere near town with private parking, breakfast included and first rate customer service. The rooms are clean and spacious. It's close enough to town and amenities for a very enjoyable time.

Been before and had no problem but this time in room 11 it was disgusting Dust on top of wardrobe not been cleaned in ages But the worst part was the black mould We only noticed in morning as we arrived later than planned , dumped case in room and left Wife has bad allergies to this type and made her eyes swell On writing this still had no communication from hotel Staff in general very good But hotel needs a massive look at itself Won’t use agin

We had a wake here for our mums funeral, the staff were very helpful. As for the food it was lovely and plenty of it we had the hot and cold Buffett and we added the chilli as well, very nice indeed. Tea and coffee and orange juice. Bar was open if you wanted a deluxe coffee or an alcoholic beverage. I would highly recommend on the quality and quantity of food.