The Kensington

We came to this hotel years ago so I booked to go here again but this time I came with my grown up teenage children, we had three rooms altogether, we chose room 12 as it was on 1st floor and we have got back problems so didn’t want to go to the top floor. It is at the back of the hotel and down a very narrow corridor, the carpets needed a good wash and hoover!!!! The cleaners must have forgotten it was there it was awful, we have never stayed in a room like it, the toilet was disgusting with left over hairs and other things on it, there was damp and mould on the windows and they were rotten, the toilet roll holder was falling apart and the shower holder was as well, the bed was falling apart and it wasn’t safe to sleep on, there were marks on every wall, the kettle was gross I refused to use it, the arm behind the tv had thick dust on it to name just a few things. At breakfast the table mats stuck to the tables, the tables were dirty with old food on them. the waitress forgot our coffees and the butter for our toast so it went cold, at the bar they only had two draught beers out of 5. I complained to the staff and asked to speak to the manager on the day of arrival, no manager on site just on a young girl, she messaged them but they wouldn’t come to the hotel, they told her to clean our room and sort it out as there wasn’t anywhere for us to move to. I spoke to a Manager the following day, he moved us to room 21 on the top floor which we didn’t really want but had no choice as room 12 was awful but no money back or apology was given. Won’t be coming her again and it ruined our time away to our happy place.

Not good. First room offered smelt terribly of cigarettes so asked to move. Next room no light in bathroom and no heating. Given an electric heater that blew the lights tv and kettle. Won’t be coming back here anytime soon. Staff were nice to you till you turned round and then spoke about you between themselves. Signs about food times were inaccurate and if you asked to eat according to the signs staff very abruptly said too late my shift ends soon and I’m not staying. Rubbish and the 4 star with awards they tell you must have been written by themselves.

On arrival told the heating was only on at certain times. The food from the restaurant was almost inedible, either burnt or cold. No telephone in the room should there be a problem. There wasn’t the warmth of greeting as was there a couple of years ago. Won’t be going again.

This hotel does not deserve a star rating, & I believe that it doesn't have one. Broken & damaged furniture & cast-offs. Threadbare carpets, & showers that do not work properly. The bed was clean & in good order, & everything else was a disaster waiting to happen. The food service & cleanliness were a one minus. There is nothing more that I can say about this dive.

Tv in bedroom didn't work , we were having a game of cards in the bar area and was told to take our drinks to our room at 10pm as all the lights in the bar were being turned off , so basically had to go to bed , certain female staff need training on how to welcome guests as we are there wages , staff have a group chat going , so after I complained their attitude towards us changed and were made to wait longer for their services , absolutely disgusting and won't be returning , we ended up going to a bar in another hotel who were wonderful and one evening , half their bar had guests from the Kensington , I think that says it all, we were warned from another couple there that after our first night to expect things to get worse and oh how right they were , the amount of people complaining was the worst I've ever seen , couldn't wait to check out

We went four four nights begining of september. it was the worst place you could book it should have no stars .It was dirty the room 4 far not fit for purpose there was white powder on the floor the window when opened you could see it had not been cleaned in years the shower was filthey toilet seat i dont think it had ever been cleaned. Carpet was thread bare that room should be closed down lwent to complain and was told that there was not another room available i asked for my money back but was told they would have to speak to the owners after a five hour drive we did not want to drive back .Iwent back to the room and stayed on a chair. The next morning we were told a differnt room would be available but people were still in we were told that they would deep clean the room ready for us. We went out for a few hours came back and were given the keys to room one. Well if that had been deep cleaned i will eat my hat i did not unpack and went down to the desk and asked again if i could have a refund and i was told we could go home after paying over £400 pounds we were disgusted with the treatment we got .The breakfast room was dirty the so called bar had no beer do not book this hostal it is not a hotel.We came back early as it was to bad to stay in i have sent the Kensington two emails with no repy if you book this up you are mad.