Villa Luz Design & Art Hotel

We travelled as a family of 4 with a pre-teen and a toddler. We all had a great stay, all things considered. We are not ones to complain lightly and tend to make the best of whatever hand we're dealt. So, I'll firstly get the negative out of the way. The main reason we chose this hotel was the slides and pools for the kids to enjoy. We were not informed before arrival that there were any issues with this, but on our first morning we noticed that the main pool with slides was closed and there were workers demolishing a small structure by the pool which caused a lot of noise and dust everywhere. The pool with the slides was closed for 5 of our 7 days and that dust then resulted in having to close the second pool for two days as well. The works were quite loud and we could hear them from our room from 08:00 onwards. To give the hotel their credit, they upgraded us to "ultra" all inclusive (so we could get drinks down at the beach and use the Gaming Room in the hotel). We didn't really bother with the evening entertainment so would suggest entertaining yourselves in the evenings. The hotel was also about 1 hour and 20 minutes from Alicante airport which we didn't realise when we booked - that's our fault, not the hotel's! We pre-booked a pretty expensive private transfer but probably better to do it in advance than chance it when you arrive. Now that's out the way, there's a lot this hotel does really well! - The whole place is clean and well looked after, it's a pretty small complex so you're never too far away from your room, the bar, the pools etc. - The food was fantastic, so far above our expectations for an all-inclusive buffet. The food was fresh, really tasty and full of flavour. Themed nights like Italian and Asian were really nice too. Could not fault the food once. Even if you're a fussy eater, there is sure to be something you will enjoy. The pork cheeks in red wine on Saturday were one of the most nicely cooked meats I've ever eaten. - The drinks were all very nice from the pool bar and main bar by reception, including the best Mojito I've ever drank. Named brand spirits and draught Cruzcampo! Uncommon for an all-inclusive hotel. - The hotel is only a 5 minute walk down to a beautiful sandy beach, no stones or seaweed to be seen. - All staff were very polite & friendly. - There is a small soft-play area which our toddler enjoyed every day. - The Wi-fi and air conditioning worked perfectly. - There's a snack van every day offering chips, burgers & hotdogs if you're hungry between lunch & dinner. - The 'Bali' style beds around the pools are great to relax on and give some shade. Availability was fine, we managed to get one every day. They don't open the main pool area until 12:00 so there were no towels out on beds at 06:00! Also note: the opening times of the restaurant and entertainment were a bit strange to us but not an issue. Breakfast was 08:00-10:00. Lunch was 13:00-15:00. Dinner was 20:00-22:00. Entertainment started

Great hotel with amazing staff. Super comfortable beds. Close to the beach. Huge buffet with lots of options. Very family friendly our kid had the best time. Pool area was great with small pool for the kids and 2 jacuzzi and slides. Clean! Friendly staff. And lots of shops and restaurants close by as well as bus to Gandia centre.

We booked the hotel only a couple of weeks before going but looking at the photos and all the facilities like the games room, beach bar and entertainmet, we thought this looked great. The games room and the beach probably made us book it. For a start, we flew to Alicante airport with no idea that the hotel was 140km away from Alicante airport. Valencia airport is much closer? Speaking to other guests, we also paid £350 for the transport which was over double than other families. Weather hasn't been great but that's the risk coming in October. Hotel is very clean with no flies or smells etc. please read.. If you are all inclusive, you WILL have to PAY for the games room AND the bar on the beach. They DO NOT tell you this on booking and we thought everything was in. If we knew that we had to pay for the beach bar and games room, we wouldn't have come. However, there is no option to book "ultra all inclusive on booking" this entitles you to the games room and beach bar for free. They make you believe that everything's included on the website and photos and it's not. We booked 7 days and didn't arrive until 1.40am on Friday and we go home in the early hours of Thursday morning meaning we lose well over a day of our holiday. When we arrived I couldn't get my booking information as they wouldn't let me sign into the WiFi without me booking in?! So this isn't great when you've dragged your kids round for 8 hours through the night and can't get your booking confirmation up on your phone. Rooms very clean but basic. There isn't enough chairs for us all to sit outside. Plus you all have to sleep in the same room. There was no water in the fridge but there is a kettle and hot drinks and a few cans of cold drink but they will NOT top up your fridge again during your stay so make sure you bring water. Sadly again, you have to be "ultra all inclusive" for this. We didn’t have a great room with a great view considering a lot of rooms are empty. We have visited several magic hotels and all the others provided a packed lunch or something to eat after all of the travelling on arrival. This is the worst one of them all for this when you arrive. The food is "ok". It does seem to cater more for Spanish. It's nice to be taken to your table though and asked what drink you would like when sat down. The foods don't look very appetising but some dishes are nice but my 2 children struggled to find things they liked. The restaurant is open all day but most of the food is out all day and dry. We ended up finding a shop and buying some Nutella as my children have autism and they didn’t have beans or anything to go on their breakfast. The snack vans with burgers don't open until 4pm which I think is far too late. They do toasted sandwiches, chips, hotdogs and pink burgers but this doesn’t open until 4pm. You can help yourself to ice cream from the restaurant all day. Entertainment wise, there is not a lot for older children. I will say this as nicely as possible. The