The Finnley

Though hotel is in the name, there is no staff on premises. All communication through email/text. Very responsive. Provided all of the info one would want. Rooms spacious, sharp, and is very nice. No iron and 3 pillows on king bed. USB ports bedside. Record per with some nice albums. Shower updated and spacious. Will be my first choice when returning to Grand Rapids.

I came into Grand Rapids to work the golf tournament for one day through Monday. On Sunday afternoon I had a request to work the week and seeing that the Finnley was close to many restaurants and bars, I booked for four nights. Two hours later my job cancelled on me. So I wrote the Finnley to cancel my reservation, expecting to be on the hook for one night. They wrote back and said that I could not cancel and I would be charged the four nights. After several emails they agreed to reimburse for two of the four nights and refund three days of parking. I wasn’t happy but decided to move on as this was my mistake. I checked in Monday night. The room was excellent and the bed was fantastic. So Tuesday morning I sent them an email saying that I would use the second night (that I paid for). I didn’t get a response. At 11:30a I get a text stating that I needed to check out as the cleaning crew was waiting. I requested a call back as I was getting frustrated with all the emails and texts. On the phone I stated my position that I had paid for two nights. The guy on the phone kept stating his position that I did not follow the cancellation policy and they made an exception and refunded two nights. We got nowhere and I was getting very upset to the point that I told him I would be out in five minutes and I was also fearing they would hit me with late fees. I travel throughout the US and Europe a lot. I pride myself on being a low maintenance traveler and respecting the wishes of the people in the hard business of running hotels and B & Bs. Unfortunately this is more of an air bb than a hotel. If your plans may change and you want some flexibility, I would not consider the Finnley. In addition, understand that it takes time to figure out where to park and the entry. If you are tired from a day of travel, don’t expect the the ease of checking into a typical hotel. On Tuesday morning I came back from breakfast and found the parking garage completely full and had to wait for a spot.