Apartamentos Koala Garden THe Home Collection

Room is lovely, very spacious, plenty of storage. Bath with a separate shower. We are on the ground floor of zone 3, each zone has its own pool. We had our own outside space, with patio furniture & sun loungers. Cannot fault the staff. If you’re polite & respectful, they will reciprocate. The drinks are free flowing, it ie local brands, but they aren’t shy with portions. The food for me was a little disappointing, although trying the Italian this evening, of which everyone says is better than the main restaurant. The Italian is still a buffet, but just better apparently. The entertainment is mainly geared up for children, but there are a few things to do for adults. The guys are great though. It’s about a 40-60 minute walk into Playa del Ingles.

Had a fabulous time. Apartment (solo traveller) 274..had requested rooms beside sister and husband, a bit concerned that there's was a 300 room number but assured was literally across a path and could see each other...all good! This was explained perfectly by the man on reception who could not have been more helpful, In fact any time we went to reception (once having left my card in room and the other to borrow scissors) the reception staff could not have been more helpful, smiling attentive and professional. Food at main restuarant - perfect, LOTS of options (no idea what people complaining about....what meals do they eat when they are at home/elsewhere, there was always at least FOUR different options at lunch and dinner. (Also a microwave if for some reason you thought wasnt hot enough!) Selection at all meal times was fabulous, Plenty inside and outside seating. Joeys was good too, made a change of location and again it was stated it was Italian, so LOT of Italian offerings, all freshly cooked. (Again what are people expecting??) My room was cleaned every day, free safe, kettle tea coffee replenished, spotless. Bar staff in evening at pool bar/sports bar always smiling, snacks at poolside - ie nachos/peanuts and dishes of sweets for kids...a lot of nice touches. Entertainment team always about and amazing with kids (we didnt travel with any!) Location a bit out of way but would have to say it tells you that so no idea why people are surprised, there is a shuttle bus, a local bus stop and taxi (cheap) if you want to go to busier spots. I loved it, from the smiles from each staff member, whether cleaner, reception, bar staff etc to the layout of apartments and food etc....dont be put off by negative reviews, our experience was fabulous and we would return, although this was March and wasnt as busy as i would imagine high season would be...

Well, where to start reception staff that do not understand the words Ground/Low Floor. In fact, what I have seen in the first 30 minutes of being here is that the male reception staff member on duty lacks even basic skills to do his job . He was sending guests to unserviced/dirty rooms. Rooms that are the wrong type, i.e., not ground floor. We booked a low floor room but the staff member does not understand basic English and if I were his manager I would be arranging for him to be sacked. Maybe a trip to specsavers so he could get his eye tested would him someone with a walking stick surely has a mobility issue. Having over 40 years of industry experience, I have found that this hotel will be facing seriously damming reviews, and it is not a 4-star hotel. Maybe 1 star at the most. To the general manager, please try a different find me while I am staying. Maybe a fresh pair of eyes will highlight the incompetence for your staff. Having to ask for 3 room moves in 30 minutes is grossly incompetent on behalf of the reservation and reception staff, and both managers should be sacked along with the male reception staff member on duty at 1600 13 March 2025. On the second morning we woke up to.the room flooded due to an air conditioning fault and again in the evening the room was.flooded again and housekeeping and maintenence attended the room and sorted.the fault our and according to the maintenence team member we were the 3rd.room he had sorted.out that shift. The Joey Restaurant IS NOT La Carte but a smaller buffet restaurant with tablecloths! Food is of a buffet and on a buffet style.service. The food is varied and well prepared.in the main restaurant and has a good choice, however, the allergy labelling seems to be hit and miss depending on the chefs The buffet restaurant, housekeeping, maintenance, entertainment, and groundss team are the only ones worth employing. Has for the Management Team, I would suggest that they all look for new employment and NOT in the hospitality industry! To pun a phase, they could not organise a booze up in a brewery between them, and the Livvo Head Office need to investigate the hotel operation and make changes ASAP!