H10 Costa Mogán - Adults Only

The staff, the hotel, the beaches near the H10. All inclusive is very good. The food is excellent. We had 2 weeks of the best food inclusive with drinks and a very helping staff. Yoga, stretching and pilates was very good. All the evenings we enjoyed the varius artists performing. Mostly very good performances, and a very good and grateful audience. Morten

The hotel was spotless, all staff so very friendly, helpful, polite and good fun. Although there was not a huge food choice the food quality was excellent. I normally cannot drink the wine abroad but it was a very good at this hotel. Room very comfortable with plenty of storage space however, I do think that draws in the room would have been bonus but that’s my personal opinion. The pool and pool area very clean, the entertainment team were lovely and worked very hard, only negative comment I have is that the pool was absolutely freezing. Would we go back ? definitely.

The food is the main let down at this hotel and is the leading reason the hotel does not meet 4 star standards in my eyes. A few small optimising changes would help here as I understand they are working with very limited hot food option spaces. For example - not sure why there is roasted vegetables or carrots being served at breakfast? Found that very odd and I’ve not seen this in H10 to date. There is severe lack of potato options - for example no hash browns at breakfast or patatas bravas. Often waiting long times for cooked meats. Other than the reception toilet - there was not a hand soap filled to be seen in this hotel. We were using the hand sanitiser in the main dining area and even that ran out on our last day. I like the idea of the pasta/pizza station but to be honest, with the dining area being as small as it is - it takes up 1/3 of the space and limits the idea of “themed” nights which is what I look forward to the most at H10. Not all food labelled and some nights - completely incorrectly labelled as they just put out different food/ice cream. They do have a gluten free section of bread/rice cakes/ biscuits and muffins. It’s worth noting that due to the open area above- there seems to be a great issue with fruit flies around the pastries and the wine bowl, which also put us off. You will also have to serve yourself all drinks - including the wine from the bottles at night, they simply do not have the staff to offer this. We were scolded by bringing a bottle of wine to the table - just wait until you have to service all guests! The main bar often ran out of the branded drinks, cocktails not served in proper H10 glasses and bar staff often telling people they could not make Irish coffee or something else that is on the menu. Staff are all very friendly, however it’s very obvious they are understaffed. The queuing at the bar situation would be resolved if they kept the pool bar open and had two separate bars at night time. I would also throw in that there is music by the pool, which is different compared to many H10s I have stayed in but it was a welcomed touch for myself. We also booked the beach club area at the pool bar for €30 for the day a few times (weekend €45) this came with a fruit platter, and supposed to be a bottle of cava but this wasn’t given all days - so some inconsistency here considering you pay for this. The area was also not often swept or cleaned from palm trees above and there is a leaking shower. The main benefit is that this hotel offers a later start and you can get a sunbed by the pool at 10am and at any time through the day next to the bar. We had a small issue with the safe which was sorted within 5 minutes of reporting to reception - as we were sent back up to the room and the maintenance man got there before we entered. However we did report the balcony door did not lock on the same night and it’s important to note this wasn’t resolved the full stay. I’m fully certain it wasn’t even fixed on our ar