Greenwood Kemer Resort

Wij vlogen s nachts van Münster en daarom kwamen wij al om 9:30 uur aan in het Hotel. Onze koffers werden weggezet en we werden gelijk naar de eetzaal gebracht voor het ontbijt. Daarna volgde de incheck en hierna was onze kamer ook al gelijk beschikbaar, ipv om 14:00 uur. Allemaal heel vriendelijk personeel. Op het eten hebben wij niets aan te merken, je kan smakelijk, warm en gevarieerd genoeg eten. Bij het zwembad en de zee (5 min lopen), waar een eigen terrein is en ook te eten, drinken en toilets, waren voldoende ligbedden beschikbaar. Animatie is er voldoende, zeker de Inferno disco was indrukwekkend en erg mooi aangekleed. Verder waren er live bands, bingo ect. Onze vlucht gaat pas om 22:50 uur en na het uitchecken om 12 uur, werden onze koffers in de speciale ruimte opgeborgen en mochten we nog de hele dag gebruik maken van alles. Kortom wij hebben super genoten van ons verblijf in Greenwood met dank aan al het vriendelijke hardwerkende personeel.

If I could give no stars I absolutely would this is the worst hotel I’ve ever stayed in my family and I spent a week of pure hell here! Where do I begin? First of all we arrived and were given the wrong rooms I paid extra for two annex room one double and one large I also requested they be side by side we arrived at 4am we were given bungalow rooms 6 minutes walk apart when I pointed this out I was told there’s nothing we can do you’ll have to stay there! Come in the morning and we can look.. we were so tired we went off to the rooms with a sheet of paper they gave us that had a few lines of English stating food and entertainment times no map to tell us where anything was! the path between the rooms is dangerously unsafe and uneven please see attached photos I tripped as it’s so poorly lit… when we walked into the rooms I was horrified every surface the walls, floors, fixtures and fittings were rotten thick with dirt cob webs mould stains everywhere you looked there were ants on the floors the air conditioning didn’t work in one of the rooms we should have had a double bed in one room and 2 singles with a room partition instead we had a double a sofa with the back cushions removed and a put up bed put next to it with the sofa cushions as a mattress you literally couldn’t swing a cat in there the bathroom floors were extremely slippery when wet so we had to put a towel on the floor. The lamps that were fixed to the walls rotated there were loose wires that had been cut a hairdryer that was wired in hanging off the wall with a big hole behind it the sockets were all falling off..We went down in the morning searching for food we eventually found it then made our way to reception they again said we couldn’t be moved we have 5 children so we were all split up! The entertainment is aimed at Russians so we’re oblivious to what was being said! On day 2 my me my husband and two of our kids started having upset stomach and being sick we spoke with multiple other families during our stay who were all the same they also had ear/eye infections 2 families ended up in hospital where they were told it was caused by the food (which was absolutely vile deer meatloaf and shredded version was one regular dish along with a sea food stew the smell was awful it filled the entire room) the sickness and diarrhoea continued for the rest of the week I barely ate as it just came straight back out all 7 of us survived in plain pasta and chips for the rest of the week! Then my 12 & 13 year old daughters were hit on by a 23 year old lifeguard despite asking them there age and them clearly having red wrist bands indicating they were under 18 he was calling them sexy and Turkish desert winking at them I was complaining yet again about the state of the room to the management when they told me the manager said he would be removed immediately and sent to the beach I said I didn’t want him anywhere near my children again I was assured this would be the case! The following day he was

A beautiful hotel and very friendly staff who can't do enough to please you. Hotel is very clean, rooms are spacious and comfortable. The food is delicious, plenty of choice especially the salads and the desserts. A fantastic private beach, pool and waterpark, plenty of sun loungers and entertainment during the day and in the evening. We are having an amazing time here and would love to return again.