Ruslana S
12 Desember 2024
I stayed at this hotel with my family in the summer of 2024. As someone who has traveled extensively and stayed in several excellent hotels in Turkey, I expected a similar standard here. Unfortunately, this hotel fell short in several key areas. ROOMS We booked two rooms: a family room for two adults and two children, and a standard room for my parents. Upon arrival, we were informed that our rooms were not ready, despite it being past the official check-in time. We were told to wait another hour, only to find them still unprepared when we returned. The staff’s demeanor during this process was rude and dismissive, with no apology or effort to make the delay less frustrating. When we finally received our family room, it was not what we booked. It was a standard room with only one child’s bed, very small, and had an unpleasant odor. I immediately requested a room change, but I was told the hotel was overbooked and that they might accommodate us the following day. After repeatedly following up, we were eventually moved to a better room the next day, but the process was unnecessarily stressful and time-consuming. FOOD The food was another major disappointment. I had high hopes for authentic Turkish cuisine, but what was offered was far below average. The food lacked freshness, and the selection of meat and fish was very limited. It was, without question, the worst dining experience I have had at a Turkish hotel. Additionally, the restaurant was small, poorly ventilated, and the air conditioning was rarely used, forcing guests to eat outside in uncomfortable heat and humidity. STAFF The administration staff’s behavior was shockingly unprofessional. They were rude, disrespectful, and made several inappropriate comments. After finally being moved to the correct room, one staff member sarcastically remarked that we were given a “very nice room for free,” which was unnecessary and insulting. On another occasion, a staff member made a disparaging comment about my English, which was completely uncalled for. These experiences left a sour taste and significantly detracted from our stay. That said, I would like to acknowledge that the restaurant staff and housekeeping team were kind and attentive, and I had no issues with them. ACTIVITIES The entertainment team was decent, but their focus on Russian music was excessive, which some guests, including myself, found uncomfortable. OVERALL This hotel is outdated, with poor food and unacceptable service, especially from the administrative staff. While some of the team members were great, the overall experience was far from enjoyable. I strongly recommend spending your money elsewhere.
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