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Ulasan terverifikasi
Location4.2
Amenities4.3
Service4.3
Cleanliness4.2
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All reviews(74)
Positive reviews(43)
Reviews with photos/video(7)
Negative reviews(4)
Guest User
Honeymoon Room
Menginap di Mar 2024
Couples
8 ulasan
5.0/5
Outstanding
Diposting pada 20 Jun 2024
It's really awesome. You can see hot air balloons when you get up early for breakfast, but to be honest, the breakfast is not very delicious. There is only bread and eggs, no rice. The hotel room has a bathtub, which is ok
Teks AsliTerjemahkan dengan Google
Guest User
Standard Room
Menginap di Agt 2023
Couples
32 ulasan
4.0/5
Very Good
Diposting pada 12 Okt 2023
The room was clean, the front desk service was good, and the breakfast was rich and delicious. There are two things I don't like very much: first: there is only one pillow for each person in the room, and second: there is a round hole in the room, which makes sleeping at night very annoying. I don’t know if you can see hot air balloons in the breakfast restaurant, because the weather was bad during the few days I was there and the hot air balloons didn’t fly.
Teks AsliTerjemahkan dengan Google
Atnan
Standard Room
Menginap di Feb 2024
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 17 Mar 2024
Very clean hotel
Great location, very friendly staff
Can only recommend
Price was also very good, better than 5 star hotels
Teks AsliTerjemahkan dengan Google
Kateluosiailinnuo
Suite
Menginap di Feb 2024
Travel with friends
5 ulasan
1.0/5
Diposting pada 23 Mar 2024
First of all, I want to say that the overall facilities and hygiene of the hotel are good. Although it is not a cave hotel, the interior rooms are also designed in caves, but the experience is really a bit bad. I booked a suite, but on the day of check-in, we were given a very small and depressing room. , the size was completely different from the photo of the suite. After communicating with the gentleman at the front desk, he said that there were no suites. Finally, we were given a superior room. It is no exaggeration to say that the size of the superior room was twice that of the first one. Fortunately, with the help of Ctrip customer service, we were able to refund the price difference. In addition, the quality of the breakfast was also very poor. I felt that some items from the previous day were left out for guests to eat. I think integrity is the foundation of business. Without integrity, you will not win the hearts of customers. I firmly do not recommend this hotel.
Teks AsliTerjemahkan dengan Google
Xiechunhuaer
Standard Room
Menginap di Mei 2024
Other
10 ulasan
4.6/5
Great
Diposting pada 9 Jul 2024
It's OK, but the room is small. Breakfast is OK.
Teks AsliTerjemahkan dengan Google
Guest User
Deluxe Room
Menginap di Jul 2023
Family
10 ulasan
5.0/5
Outstanding
Diposting pada 21 Agt 2023
It’s a great experience in a cave hotel with good location and facilities. I can recommend it. If you have to be picky, the lack of air conditioning in summer is a drawback.
Teks AsliTerjemahkan dengan Google
Guest User
Family Room
Menginap di Jul 2023
Family
35 ulasan
5.0/5
Outstanding
Diposting pada 4 Okt 2023
really liked the hotel
Teks AsliTerjemahkan dengan Google
Michael S
Menginap di Sep 2024
Solo travelers
5.0/5
Outstanding
Diposting pada 25 Okt 2024
What a warm comfy hotel!! This was a wonderful stay. The room was warm and comfortable with a nice large shower and a comfortable bed and plenty of room. The floor lighting added to the ambiance. Breakfast on the balcony with 156 balloons rising to the sunrise was spectacular to see
Tanggapan dari Properti: Dear Guest, Thank you for spending your precious time to share your beautiful experiences at our hotel with us. First of all, we would like to state that we are extremely happy and honored to see that you are satisfied with the facilities we provide to you, our valued guest. We would like to welcome you again in our hotel as soon as possible and thank you very much for your wonderful comments. Best Regards, Alia Cave Hotel Management
958ivesh
Menginap di Sep 2024
Travel with friends
5.0/5
Outstanding
Diposting pada 13 Okt 2024
Me and my friends had a fantastic 3 days stay at this hotel. Helpful reception who went out of their way to accomodate our requests, from booking tours, restaurant recommendations, to having us use the pool from their sister hotel. And the views we’re fantastic as well. Nice rooftop giving us perfect view to watch the balloons pass by. Breakfast was also great! Topnotch all around!
Tanggapan dari Properti: Dear Guest, Thank you for spending your precious time to share your beautiful experiences at our hotel with us. First of all, we would like to state that we are extremely happy and honored to see that you are satisfied with the facilities we provide to you, our valued guest. We would like to welcome you again in our hotel as soon as possible and thank you very much for your wonderful comments. Best Regards, Alia Cave Hotel Management
Millie W
Menginap di Agt 2024
Couples
5.0/5
Outstanding
Diposting pada 27 Sep 2024
Amazing hotel. The host is so nice and accomodating. We left early on our last day and they provided us with a packed breakfast to go. Great location and view. Best view of the balloons and not crowded like the other hotel balconies. Nice rooms
Tanggapan dari Properti: Dear Guest, Thank you for spending your precious time to share your beautiful experiences at our hotel with us. First of all, we would like to state that we are extremely happy and honored to see that you are satisfied with the facilities we provide to you, our valued guest. We would like to welcome you again in our hotel as soon as possible and thank you very much for your nice comments. Best Regards,
832mh
Menginap di Okt 2024
Family
1.0/5
Diposting pada 4 Nov 2024
I am very sorry to write this review, but am doing so so that others don't loose a large sum of money like I did. I had booked two rooms for three nights at the Alia Cave Hotel. We were very much looking forward to our trip. My husband became ill so we had to cancel our travel plans, well in advance. I informed Alia Cave Hotel we would not be travelling to turkey due to ill health and would not be visiting Goreme. This was all done many weeks before travel. We were assured a refund. No refund came. I contacted the hotel and again I was assured my money would be returned. Again, no refund. No less then five times I contacted and each time was told yes, but no refund was sent. This makes me very sad, as we have rescheduled our trip and would have liked to stay at the hotel, but now will not and we will stay elsewhere. This is very bad customer service. It is deceitful and lying and you have lost a customer. Shame on you Alia Cave Hotel.
Tanggapan dari Properti: Dear Guest, Firstly, we feel terribly sorry for this situation and thank you for spending your precious time to share your experiences at our hotel with us. Your refund has been completed on 15th of November, the reason that it took so much time is because of the procudere run by the banks. We would like to welcome you again in our hotel as soon as possible. Best Regards, Alia Cave Hotel Management
Mitchell R
Menginap di Sep 2024
Solo travelers
5.0/5
Outstanding
Diposting pada 8 Okt 2024
Very attentive management. Good breakfast. These folks are helpful in every way. They made small suggestions, from best location to view the hot air balloons to helpful tips about the breakfast selections,that improved my stay.The rooms are very stylish.
Tanggapan dari Properti: Dear Guest, Thank you for spending your precious time to share your beautiful experiences at our hotel with us. First of all, we would like to state that we are extremely happy and honored to see that you are satisfied with the facilities we provide to you, our valued guest. We would like to welcome you again in our hotel as soon as possible and thank you very much for your wonderful comments. Best Regards, Alia Cave Hotel Management
varun k
Menginap di Mei 2024
Other
1.0/5
Diposting pada 21 Jun 2024
Worst hotel I have ever stayed in. 1) Room cleanliness - 0, 2) toiletries- 0, 3) room wifi- not working inside the room, 4) windows- broken, Pathtic experience. I booked this hotel after reading the reviews & ratings on tripadvisor. But sorry to say, its totally opposite of what the pictures or reviews say.
Tanggapan dari Properti: Dear Guest, Thank you very much we are appreciated to share your precious time. We care your feelings and we always aim to constantly improve our services and facilities. We are sorry to find out that we failed to come up to your expectations. Our management team and staff have been informed of your opinions and comments. Please accept our apologies and please do give us a second chance if your travel plans bring you back to Cappadocia and we want to show you how we have improved in such a short time. Best regards
J5923WBpaulineh
Menginap di Sep 2023
Travel with friends
5.0/5
Outstanding
Diposting pada 8 Okt 2023
A wonderful hotel. Staff were so friendly and helpful. Super breakfast and restaurant staff always there to help. Rooms terrific and very clean. Great view of balloons from the terrace and just a stroll into the centre of town. Highly recommended.
Guest User
Menginap di Feb 2024
Other
5.0/5
Outstanding
Diposting pada 1 Mar 2024
The staffs are really helpful and friendly. I like the room vibe. My stay was for 1 night. I took bead and breakfasf option. Breakfast was simple but enjoyed the food. The staffs in the restaurant are very friendly. I recommend this hotel to stay in capadocia.
Tanggapan dari Properti: Dear Guest, Thank you for spending your precious time to share your beautiful experiences at our hotel with us. First of all, we would like to state that we are extremely happy and honored to see that you are satisfied with the facilities we provide to you, our valued guest. We would like to welcome you again in our hotel as soon as possible and thank you very much for your nice comments. Best Regards, Ceyda Doğan