Park Hotel Perla

Hotel Perla very clean, fresh looking hotel - just opened about week or so before our arrival following big refurbishment so carpets were lovely and plush, lovely decor etc. Rooms - very spacious, great decor, lovely big bed- very comfortable & lovely bathroom with big shower. Balcony with small table & two chairs - adequate for two people. Negative about room/balcony - no drawers, just open rail for clothes . Balcony rail seemed bit loose - reported to reception. Food - wow such a wide variety of options at breakfast, lunch & dinner. Few teething issues initially with food being cold/lukewarm instead of hot but soon rectified after day or two. Breakfast - cereal, pastries, toast machine, different varieties of bread, fresh fruit, yoghurt, jams, tea, coffee, orange juice, apple juice. Lunch - both hot & cold meat, vegetables, salad - different kinds & fresh every day, outside pizza oven - thin based and delicious in different flavours - salami, ham, mushroom, onion, tomato etc made fresh everyday, grill area - garlic mushrooms, onions, sausages, fish, chicken, made fresh every day. Fruit available - kiwis, oranges, bananas, apples, watermelon, melon, plums, cherries. Dinner - similar to lunch but some Bulgarian food along with chicken, fish, cottage pie, pasta, pizza, grilled food, salad Snacks - pizza, pasta, spaghetti, sauces, fruit. Ice cream only from 3-5pm which thought would have been better to be earlier. Bars - two outside bars with one linking to inside. If taking drinks poolside given plastic cups for safety. Bar staff very friendly and helpful - local spirits, beer, lager, wines - red & white, cocktails, soft drinks & slush drinks. Entertainment - fabulous entertainment team Ellie & George who were on hand daily trying to encourage guests to take part in mid morning exercises, darts competition, pool polo etc. also had small tables & chairs with paper/crayons for children . Very engaging and friendly team. Pools - 1 small shallow pool suitable for children and slightly bigger pool for adults. To get into pool was rail with steps - from pool edge to first rung of steps was very steep. I have slight mobility issues - two arthritic knees so step was to far for me to use so ended up jumping in. Unfortunately when trying to get out on rungs of steps I ended up falling on bad knee so life guard had to run & help me out along with my hubby & sister. Very embarrassing but hurt knee/leg in the process resulting in me being too scared/apprehensive about going in pool again. Ramp & rail - there is a ramp & rail leading from reception area to pool side - this was very steep and rails very shaky. Not ideal. Guest Support - young girl called Gabby stopped and spoke to guests to ask for feedback on food, facilities etc. she was really lovely and engaging and made note of all queries/complaints. All staff on the whole very friendly and accommodating - reception staff (young girls) very dour and miserable at times - think lacked

All inclusive was not worth it. Food is always cold and didn't have a variety at all. Staff working in the restaurant are rude and don't speak much English. Only all inclusive drinks at 1 of the 3 bars. One night the beer tap and none of the soft drinks were working and was told there's nothing they can do. Complained to the lady at reception who apologised but no alternatives were made until a couple hours later when warm bottles of fizzy drinks and warm bottles of beer were offered. Staff are overall not welcoming or friendly.

Few staff spoke English, food was awful & always cold, all inclusive only available at 1 of the 3 bars, not made to feel welcome by the majority of the staff, WiFi only worked if you sat in front of reception, there was an awful smell coming from the bathroom, the local area looked like a bomb-site, the market area at the beach was full of fake goods,

Location near beach,nice hotel rezonable,clean,good food,we stayed on the 6th floor , housekeeper Ivanka was great . overall price was ok. We totally recommend if you are looking for a place to relax with family and friends. Negativ was only the Goden Sand's as on the streets were piles of rubbish, beachfront was full with rubbish .

I was there for a handball tournament. Before I went there, I talked to the manager about my gluten problem and she told me there would be no problem and they will provide me with the food I need. Nothing of that happened! When a get at the hotel there was no gluten free food. I've spoken with them numerous times - no result. After many arguments they gave me the same dish day after day. Also there are no descriptions and allergens at the buffet in the restaurant. In conclusion, the staff was extremely unprofessional.