Premier Inn Haydock Park/M6 J23

After I had booked the hotel with a non-refundable rate, I received an email stating… “We’re currently making some changes to our hotel, which means our restaurant will look a little different while we finish redesigning the new space.” Whilst I appreciate the email, when I arrived at the hotel it said the restaurant was only open for breakfast and dinner (5pm-9pm). At no point was any of this mentioned in the email. If I would have known about this I would have booked another hotel as I needed to eat before 5pm due to work commitments. This is completely misleading. Due to the rate I booked, I couldn’t cancel the booking, and even if I had tried then I wouldn’t have found these times until I turned up at the hotel. When I arrived at the hotel car park, there was vandalism to the security barrier system with youths causing a nuisance shouting at cars upon entrance. Another guest pointed this out to the woman on reception but she didn’t have anything to say about it. There was also remains of a smashed car window with glass on the floor of the car park which didn’t fill me with any hope that the hotel was a safe place to leave your vehicle. Understandably, vehicles are left in the car park at the owners risk but to have a security barrier system vandalised and evidence of vehicle break ins was really poor. On top of this, check out is 12pm, however I was woken up with two knocks on the bedroom door at 11.03am for cleaning. Why is this happening? I was working until midnight and fully expected no knocking on my room until I had checked out at 12pm. This is the second Premier Inn I have stayed at which has caused unnecessary noise and problems with cleaning staff on the morning of checkout.

Outside could do with a lick if paint but that's all you can fault. The rooms are very clean and quiet. Staff are very friendly and helpful and the breakfast was very good. Reasonable price, easy access from M6. Plentyif free parking. . One of the better Premier Inns we stay at.

The room was clean and comfortable, cleaned on request, breakfast was lovely with a good selection as you can expect with a premier inn, can’t fault it really. All the staff are very pleasant and professional, Alisha T in particular was so helpful at breakfast with the kids!

Awful experience. Turned up at our room to be overwhelmed with the smell of cigarettes. So much so my son felt sick. Reception said the hotel was fully booked and gave my husband some air freshener and told him to open the window (9.30pm at night in February!) and turn on the fan. On our return home we opened our bags and found that our clothes from the day before and night wear smelt, even my sons cuddly toys needed airing. Absolutely disgusting.

The stay was great, very clean room and hotel. The attached pub food was great, maybe add some draught ales to the bar not all folk are larger drinkers. Replenish the continental choices quicker. Only negative, the outside was tired and dated. Needs a face-lift.

The hotel was clean and efficient, great value on a Friday night. The following morning my wife and I went for breakfast and it was a wonderful start to the day. The young lady, Alisha, greeted us with a warm smile and nothing was too much trouble, she was outstanding. The breakfast was fantastic, cooked to order and everything perfect, even the poached eggs. We've stayed in many hotels over the years (some a lot more expensive!) and this was, by far, the best breakfast and service we have had. All credit to Alisha, the front of house and the kitchen staff, thank you, a nice experience and a great start to the weekend. NB. Yes, I have read some of the other reviews... Ours was truly a first-rate experience.