Comfort Suites Innsbrook - Short Pump

Good service, good clean room. Complimentary hot breakfast.

Front desk staff were nice and friendly. Our room was terrible. Water in the carpet near AC unit and corners of walls. Toilet overflowed and was not bolted to the floor. The hotel was sold out so we couldn’t change rooms. The staff seemed overwhelmed due to a large soccer tournament

The common areas were neglected. Needed to be vacuumed, swept. In my experience, staff were more interested in engaging with each other than with guests. Signage for the property is not great.

The staff was very friendly. The owner clearly doesnt care about the property. I booked it by mistake late that night but thought a bed is a bed. The elevators haven’t been swept or mopped in weeks/months. Floors are definitely spot mopped in the lobby/breakfast area. Room was clean but a broken light in the bathroom and a bad repair job in the shower screams "owner is cheap". Let the kids swim and it was warm, needed a cleaning in there and guess the key swipe is broken as the door was propped with a chair daily. The staff was super friendly and helpful. Just a shame the owner doesnt bother to get repairs done correctly.

Our second stay at this hotel, so we didn't have high expectations. We just needed a clean, comfortable place to stay overnight so we didn't have to drive after dark. It was clean and the bed was comfortable. The bathroom needed updating - severe wear in the tub. We were awakened twice during the night by noise in the hallway. Breakfast was not good. The lid on the hot food chafer was broken and banged on the counter when lifted. The attendent was grumbling that the waffle maker had already malfunctioned three times that morning. The trash container in the breakfast area was overflowing and being ignored with an hour left to the breakfast time. The fruit bowl remained empty after we took the last orange. But the rub was the policy of the hotel to treat guests that have booked through a third party as second rate. They have restrictions on payment methods. I was told I would not get any Choice Privileges points because I booked through a third party. When we got up in the morning there was no hot water. The front desk person was doing her best to handle complaints and treated us with respect, however, after talking to her manager, she was unable to provide the same compensation they were providing other guests for the situation "because we had booked through a third party" and told us we would have to work through them. After arriving home, I contacted ******* and their solution was to reach out to the manager of the hotel. Same answer - no compensation.

The hotel is in very close to restaurants and very the price is very fear was a good choice, I definitely come back again to stay there.

Don’t stay here. This property was run down and dirty. We were routed to this location due to overbooking at original hotel. The first room we had showed signs of bed bugs so I requested another room. I was moved to a different floor and the room had a door that would open properly. Could see hair in the sink and crumbs in the microwave . No visual signs of bed bugs but woke up the next morning and found one crawling on the sheets. We were in town for a soccer tournament and it was a nightmare and now have to scramble ro get a new room for the remainder. Waited twenty min at the desk for a manage only to be told we had to call ******* for a refund. I will never stay there again

The only issue i saw was the heating in the pool area. It was too cold to sit on the sode deck. It was a nice place for our family for our staycation

No one is nice this hotel and they hold $100 dollars deposit and put me on the same floor as the people that have pets