Premier Inn Gillingham Business Park

We booked this room for one of our potential employees to stay at whilst training. He had to move room mid stay due to an infestation of bed bugs. We have tried to contact premier inn regarding this but are still waiting for a response.

This premier inn was ideally located for our travel purposes and the beds were extremely comfortable. On the downside however there was no air-conditioning which in this day and age there really should be as this made the room very warm and stuffy which was not conducive to a good nights sleep. Fixed shower heads are also a no no for us girls. Fix these two issues and it would have been a very comfortable stay.

Checkin was made really easy with the help of receptionist Shelley and the room was clean, tidy and a fan due to the hot weather. Shelley also sorted our 2 friends who arrived early on an emotional day(funeral). Excellent service. Thank you Shelley.

Shelley lovely receptionist, sorted our room quickly. Room spacious and clean. Car park close by with easily accessible electric charging.

The room at the hotel was very good for the price. Staff were friendly, very helpful. Unfortunately there is no air conditoning, so staying there in very hot weather it is hard to stay cool. You do get a fan to use, but no fridge. The restaurant was quite pricy for not very good quality food. The service was very poor. Asked for drinks oder to be bought over 3 times, and cancelled the dessert drinks, as we had finished eating and the further drinks still hadnt arrived. Felt we were in their way as they tried to clear up towards finishing their evening shift. When we did complain to the waiter, there was no apology, explanation about the poor service, or contact from the shift manager, just a blank stare. Would use the hotel again, but definately not the restaurant.

We are over from NZ and have used this hotel as our base between trips to Europe and visiting family in the area. The staff have been very welcoming, and have gone above and beyond to make our stay perfect. We have had awesome service from Tatiana, Alfie x 2, Andy, Ivanka and house all of the house keeping staff. The kids have enjoyed chatting away to the team too. Our rooms have been very comfortable, clean and well serviced. 100% would rate this as a great place to stay!