Candlewood Suites Gillette

5+ years ago I used to stay at this hotel a week month. I had terrible service from the manager and checked out, and I've been staying at the Holiday Inn ever since. I made a mistake and accidentally booked a room at the candlewood again. I requested a room away from elevators and away from the first floor. They gave me the room on the first floor across from the elevators. I requested a different room. I was then told there was no other rooms available. dejavu I said that I was not interested and would stay at a different hotel. Magically a room on the third floor away from elevators opened up. The hotel has gone downhill. Common areas and hallways are not very clean all the carpet is stained. The room is clean. Seems there was an issue with my credit card, not sure why I have one on file and I gave my credit card to the girl when I checked in. So instead of anyone phoning me to let me know there was an issue they just cancelled my hotel room key. so, after hauling all of my equipment and stuff up to my room, only to find out my hotel key didn't work I was not impressed. Even more not impressed when I waited downstairs for 15 minutes for someone to answer who is in the next room. only to find out my card was cancelled because they had a credit card issue. I suggested next time they call someone instead of cancelling the room key.

Booked based on reviews. Room was not thoroughly cleaned with personal items left from previous guest and table had food spots and water rings. Empty shower bottles. Could not get a receipt when called twice. Email did not come with two email addresses. Manager said I should have taken pictures, certainly had an attitude and did not apologize. Don’t stay here. There are other choices