Hellenia Yachting Hotel & Spa

Soggiornata in questa struttura per due giorni! Tutto perfetto! Dal mangiare , alle camere spaziose (superior) al servizio in spiaggia! Ottima anche la pizza ( con forno elettrico) servita sul terrazzo con vista mare.. Tengo a precisare che sono rimasta sorpresa dalla gentilezza e disponibilità di tutto il personale, nessuno escluso, cosa non scontata.

This hotel is rated 4 star but can't see how this rating has been achieved. Great location hotel on the beach, however, it has deteriorated and is in need of refurbishment. We found some of the staff unhelpful, and quite short tempered and angry. Breakfast staff were particularly unhelpful, and intolerant of the customers. The reception staff also seemed intolerant and stressed. The rooms are in need of upgrade, and the tea and coffee facilities in paper cups is new to us. Breakfast was limited, but the evening meal we had on the last night was quite good, which gave this review an extra star.

The only plus of this hotel is the beach. It's a 1 minute walk and there are plenty of lounge chairs and umbrellas. There are lifeguards on duty all the time. It is a rocky beach, no sand. No extra charge for towels or chairs. However, I was disappointed with the staff and hotel room. For people working in hospitality they don't care to help the guests. The WiFi is so spotty, it goes in and out all the time. I asked for help, all they said is our room is far from the router and I should stand closer to the door to use it. I had to take a meeting there, and ended up in the lobby as it was the only place I could find the WiFi was good. It is really hard to get taxis here, even though there is a stand outside. We asked for help calling a taxi to take a kayak tour and gave an address that is not far from the hotel at a landmark. I even told them the name of the kayak company so they could use that for google maps if it was easier. For being locals, the taxi and hotel staff clearly didn't know the area. The taxi got lost, and we missed our tour, and paid extra to come back. When I complained to the hotel that the taxi they called was not competent, they said it was my fault that I gave a wrong address. It was a tour company website address so you would think the staff would be familiar with it. The walls are paper thin, we could hear people partying and it was tough to sleep. The AC kind of works, again depending on what part of the room you are near. I am sure there are less expensive hotels around with nicer staff. Don't stay here unless your entire vacation is to sit on a rocky beach.