La Mainaz Hôtel Restaurant Genève - Gex - Mijoux

What was planned as an incredible holiday combined with the CDI dressage at Jiva Hills in Crozet has become a real nightmare. Arriving, room all ok. Food is also ok. Personally, we even prefer the atmosphere from the normal restaurant over the atmosphere from the star restaurant. But that's a personal matter. The biggest disappointment was in the reception and the management. We booked end of July a junior suite with a small dog and paid. Later we received the confirmation mail with the conditions of the hotel. As normal you do not look at this. During our stay from Friday to Monday, we received on Saturday the message that my grandfather died and we had to return urgently to Belgium. Based on this we ended our competition at Crozet and went on Saturday evening to inform them. No issue. all ok and very understanding. On Sunday they booked us out and informed us we had to pay also the night and that we would not stay according to the conditions. Even a call to the reception with the director did not change this. We have been staying in the hotel, using the bar, have been eating in both restaurants and the hotel was in August absolutely not full but we had to pay 270 euros to return to our grandfather!!!!!! Even my proposal to not pay back but give us the next year a night voucher (as we return every year to the competition) was not accepted ! Also on the mails we send later to the management no reaction at all ! Never seen before ! Now I understand why we received after payment and booking 2 mails with the conditions. If you can not do differently: PLEASE DO NOT ACCEPT THE CONDITIONS OR UNDER THE SPECIAL REMARK THAT FORCE MAJEUR IS GIVING YOU the possibility to cancel. So really one of the biggest disappointments in my professional life

Notre séjour a été globalement agréable, malgré quelques points à améliorer. Le temps était frais, ce qui aurait été moins gênant si la salle de bain avait été chauffée – ce n’était malheureusement pas le cas. La chambre était bien équipée et confortable. Le dîner ainsi que le buffet du petit-déjeuner étaient excellents, avec des produits de qualité et un bon choix. En revanche, payer 17 € pour un verre de vin blanc plutôt moyen nous a semblé clairement excessif. Un bel endroit, mais quelques détails à revoir.

Je suis venu pour l’anniversaire de ma femme : service au petit soin et réalisations du chef bien appréciées. Magnifique moment de repos : l’environnement du restaurant hôtel nous a permis de nous ressourcer paisiblement au milieu de la nature. Le monsieur qui s’occupe du restaurant a le goût du détail, ce qui est fort appréciable. Un client a eu un arrêt cardiaque proche de notre table, merci d’avoir été rappelé pour nous informer qu’il allait bien.