1. Aircons in the rooms not working and only informed on check-in 2. Reception staff, while friendly, have no idea about how things work. As an example, the opening hours of the tennis courts and the possibility of hiring equipment was a complete mystery and answers ranged from late night, to always open and all equipment available to no equipment available. Moreover, the actual desk at the courts were unmanned. 3. Swimming pool wall is green ( not sure about how safe the water is for swimming) 4. Water out the taps in the rooms is yellow. 5. Every room ( we had four large apartments in our group), had a distinct “drain” odour. 6. Access to the golf club house, can only be achieved via a shuttle service, which was great, when a shuttle was available. If it was out, we were told we needed to use our own vehicle ( which wasn’t a problem with us), except, that because of the strict boom access, that meant we needed to drive to the main gate, leave the complex, the turn around and drive in again, get a new code and then access the golf course. 7. At breakfast, the birds feeding at the confectionary station at the buffet, is a health risk. 8. Hotel advertises a turn down service, but says that the service is no longer offered. The disappointing thing, is that this could be an amazing place if even just a little attention to detail is prioritised. Pros: 1. Nice lounge on the third floor, with afternoon wine and canapés. 2. Staff at the pro shop and golf course ( and especially half way house ) were really friendly, and went the extra mile to engage with us. 3. The golf course is amazing ( although the pace of play was really slow, but it being holiday golf, wasn’t really an issue).
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