Genting Grandeur Suite @ Ion Delemen

Saya pikir itu hotelnya, tetapi ternyata itu rumah, yang sama sekali tidak saya sukai. Unitnya tidak bersih dan tidak ada tempat sampah. Kami diberi satu kartu akses unit. Seharusnya diberi lebih banyak.

Pengalaman terburuk Tidak ada layanan dan respons yang baik. Coba check in kunci hilang lalu pindah kamar lain, kamar itu tidak dibersihkan sama sekali, pindah kamar lain lalu semalaman ada yang mengetuk kamar di dekatnya, pengalaman yang mengerikan

Hotelnya berlokasi bagus. Secara keseluruhan bagus. Tidak terlalu bersih. Cuacanya dingin.

Hotel yang bagus dan lokasi yang sempurna.

The room floor tiles are sticky, doesn't feel like it has been thoroughly mopped. Bedsheet was slightly dirty with stains. Main bathroom is the worst, the shower screen has mold, very dirty and tired looking. Looks like it hasn't been properly maintained for quite a while. Shower gel bottle provided but was without refill. Water supply was stopped in the morning for around 20mins without any reason. When I texted the host, there was no reply. Check in time per trip.com is 3pm and check out is 12pm but host sent us whatsapp text check in is at 4pm and check out 11am. Though it doesn't really bother us that much, but the info was incorrectly stated in trip.com Check in was easy, but the overall staying experience is not great. If you have slightly more budget, suggest to stay in Genting Highlands hotel itself (except First World)

owner don't update the key collect when check in time is available. Until we call and able to manage to collect the key. The digital door not easy to open.