Premium Suites d'Lement @ Genting Highland

Layak untuk harganya karena kami mengendarainya sendiri. Karena butuh 10 menit berkendara ke kasino

Ruangan itu berdebu, perlu menghubungi manajemen beberapa waktu untuk check in dan check out.

Quite comfortable stay

可以誇讚的是房間夠大，價格夠便宜。如果是獨自旅行的朋友缺少陪伴的朋友，廚房裡面有小強一家大小等着陪伴你。床上的各種汗臭氣味跟隨你入夢鄉，還有塵封已久的廚具等着你使用。值得一説的是，住了幾天本來想清靜的睡覺，明明門外已經顯示亮燈勿打擾，每天非要敲門問候你一下要不要打掃。酒店給的WIFI賬號和密碼，根本就沒辦法使用，開始還以為自己不懂英文造成的，不能理解，結果問過前台，問過打掃衞生的服務員，甚至去問過攜程的客服要過來的WIFI賬號和密碼全部都不能連接，從沒見過用WIFI這麼費勁的，本來也無所謂，關鍵自己買的網絡在那個上面的信號很差，所以衹能使用它房間網絡，結果根本就沒辦法連接，為了弄清楚WIFI撥打各種渠道得知的他們酒店的電話，沒有一個可以打通的，卡片上，，攜程上，最少查到的四五個電話，任何一個電話都無法打通，這樣的酒店肯定以後不可能去入住，就連問他們自己內部的服務員都搞不明白，我一個外人又怎麼能明白如何去連接，活了這麼久了，從沒見過連個WIFI這麼費勁的。住了一個禮拜，最終也是沒有連上WIFI，不過值得一提的是，還是很感謝攜程的客服，很熱情，辦事效率很高，迴應很快，這是我願意使用攜程許多年的原因。

Premium Suites d'Lement at Genting Highlands I booked two rooms in same hotel to find they are in different buildings.. ended up staying in terrible and cold 2-room unit with broken washroom window and wind noise .. unbelievably terrible experience

Horrible experience and completely not worth the money. We are generally quite okay with budget rooms and even are able to handle some uncleanliness but the conditons of this room was so bad we ended up not even staying as the room was so disgusting. Had to book another room the actual night, due to how bad the condition was and unhelpfulness of customer service to switch rooms or accomodate refunds 1. Confusing customer service: Check in was confusing and the contact number provided was not helpful at all, asked what the procedure was and just told me check in was at 3, and did not provide other information. Had to ask other people on ground how to check in and got lost for about 30 mins. 2. Room was disgusting, which we found out was because the window was broken (see image) and was not able to close, letting the cold damp air into the room. There was a bad smell which can only be assumed to be mold or something rotting. The bed sheets and pillow were all cold and damp, and the furniture was incredibly disgusting and looked like it was rotting. The room was also so cold we basically had to wear jackets. The floor was also super dirty and sticky, and full of debris on your feet after walking in it. 3. Customer service did not offer to change room, basically telling us we had to deal with the horrendous room conditions. Completely not worth the stay, as other properties offer cheaper rooms with much better conditions (the room provided by premium suites was barely considered liveable)