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Ulasan terverifikasi
Lokasi3.9
Fasilitas3.9
Layanan4.1
Kebersihan3.9
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Semua ulasan(103)
Ulasan positif(19)
Ulasan dengan foto/video(2)
Lokasi strategis(4)
Lokasi strategis(4)
Buruk(4)
Rikitiki
Kamar Standar dengan Tempat Tidur Double dan Tempat Tidur Sofa
Menginap di Mei 2024
Sendiri
3 ulasan
1.5/5
Diposting pada 9 Jun 2024
Terrible experience.
a)The hotel is not close to the old city so you will have to find a taxi there and back - getting back is very difficult as there are not many taxis and no Uber/local car services.
b) First room had a sticky floor as did the very small pool - the small pool was muddy. FYI the pool is open from 12pm - 8pm - not that convenient.
c) First room shower overflowed with sewage from the shower - literal feces… Conplained and was given another room. Planned to go out that night but room change and feeling ill left us with no motivation.
d) Sent video of overflowing sewage to manager after complaint and had the good team at trip.com call to negotiate… nothing, zilch and nope the hotel said (they did offer me a free coffee and parking - I don’t have a car).
e) Avoid hotel groups like this and or this location!
Terjemahkan
omar
Menginap di Feb 2022
Pasangan
10 ulasan
2.5/5
Diposting pada 23 Mar 2022
Bathroom light was not working, no boiler in the room for coffee or tea.
Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Enrico PERARI Front Office Manager Novotel Genova City
Yudum
Kamar Superior
Menginap di Nov 2024
Pasangan
1 ulasan
4.5/5
Sangat Baik
Diposting pada 26 Des 2024
Personnel à l’accueil très sympathique. Ils parlent le français c’est donc très pratique. Le buffet du petit déjeuner a bcp de choix. Le service est efficace et propre. Seul bémol les draps ne sont pas changés tous les jours… il y a simplement un nettoyage des chambres sans changement de draps. Bon séjour. À proximité de la ville. Je recommande.
Terjemahkan
Tamu
Kamar Superior
Menginap di Nov 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 22 Des 2024
Il servizio è ottimo, la struttura è vicina a centri commerciali, supermercati e a 7 minuti dalle attrazioni come l’acquario e la nave. Noi abbiamo soggiornato solo per una notte ma vogliamo ritornarci ancora per un tempo un po’ più lungo!
Terjemahkan
AVENTUS
Kamar Superior
Menginap di Agt 2024
Bepergian dengan teman
27 ulasan
5.0/5
Fantastis
Diposting pada 4 Sep 2024
제노바 들어와서.고속도로에서 내리자마자
바로 있는 호텔이라 차량으로 이동시 편리한 위치입니다
조식은 심플하지만 먹을만합니다 지하주차장은 여유롭습니다
가성비 좋은 호텔이며 호텔바로옆에 주유소가 있고뒷편에 대형마트 에셀룽가가 있습니다
Terjemahkan
jasper
Kamar Standar dengan Tempat Tidur Double dan Tempat Tidur Sofa
Kamar Standar dengan Tempat Tidur Double dan Tempat Tidur Sofa
Menginap di Mar 2023
Keluarga
1 ulasan
3.0/5
Diposting pada 21 Apr 2023
Posso dire poco visto che era solo per una note e abbiamo fatto il check-in molto tardi,però tutto sommato diciamo bene
Terjemahkan
Tanggapan dari Properti: Gentile ospite,Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti.Cordiali saluti,Rocco
dytmmd
Kamar Superior
Menginap di Okt 2024
Pasangan
8 ulasan
5.0/5
Fantastis
Diposting pada 10 Nov 2024
位置不錯,離海洋館很近
Terjemahkan
Tamu
Kamar Standar dengan Tempat Tidur Double dan Tempat Tidur Sofa