Four Seasons Hotel des Bergues Geneva

It is an old hotel so the lifts are slow and old. There is renovation work so a bit inconvenient that some workers walking along the floor. The Michelin restaurant service is perfect

Unfortunately, this visit was by far the worst I’ve experienced at your Four Seasons over the years due to several issues. Firstly, the bar area, where we waited for our table, was an absolute mess—disorganized and chaotic. There were too many staff members assigned to the simple task of seating guests, leading to confusion and errors. Twice, an upper-level manager assigned the table promised to me to another party, leaving me feeling completely disrespected. The explanation provided was inadequate and did little to address the frustration of being overlooked not once, but twice. Room Service quality of food was poor

I have a great fondness for the Hotel Des Bergues, which I have been visiting for over 20 years. Alas, arriving on what appeared to be a very busy Wednesday afternoon, I was disappointed that the room allocated was decidedly shabby and battered with a shower over the bath, [yes really!]. I have a Four Seasons Elite membership, due to my frequent visits at the hotels. This allows me certain benefits: nevertheless, the deluxe classic room is degraded, carpet well worn, separate toilet with no handbasin and above primitive bathroom with bath and a shower head in the bath. Air conditioning not best in class and doesn't cool below 21. However, the real horror was discovering that a used soap and soap dish had not been removed from the bathroom. It made me wonder about the room's cleanliness. This hotel has a lot of high volume traffic and rooms used to be impeccable. Not so anymore. Renovations are currently going on - so do be careful about which rooms you chose as there is noise. Newly renovated entry category rooms do not appear to have a desk. Bizarre! Hotel Price inflation is hitting everywhere but rates here are simply not justified . This is more "Mariott" than "luxury offering" - and nothing wrong with the Mariott by the way - at least it's honest. I get the feeling that management have lost control and too many new people are in supervisory posts. Missing real attention to detail and lacking prestige service.

I wish to extend my deepest gratitude for the outstanding service during my recent stay. Special thanks to concierges Emiel, Jochem, German, Gilles, Nicolas, and Agathe, whose professionalism and warmth were remarkable. My sincere appreciation also goes to Sebastian from F&B, as well as Pedro and Marine from Sales, for their attentive care and dedication. Your commitment to excellence made my stay truly memorable.