Poiano Garda Resort Hotel

從多洛米蒂開車過來，到達的時候已經晚上8點多了，因為週末酒店全住滿了，check in的時候發現前台操作很不專業，訂的是三人房加擁有景觀的頂層雙人房，結果三間房間全部給標間，和酒店的圖片完全不符，溝通了非常久最後才勉強給了原本屬於我們的房間，等折騰完的時候餐廳也沒東西吃了，還得開出酒店吃披薩。 酒店的環境設施很一流，也標註四星，但房間和內部裝修很普通，可能年代久遠了，開電瓶車的意大利小哥很可愛，一路邊哼歌邊開車帶我們去看各種房型，也很吐槽前台的不專業。

Stayed in a 2 bedroom self catering apartment for a week in August. Hotel and apartments were clean and tidy. Apartment was basic but it had all we needed for the week. You do have to remove your rubbish and wash up prior to departure otherwise you are charged. Air conditioning worked well and it was certainly needed. Towels were not changed for the week we were there. You had to pay to get fresh towels. Apartment was not cleaned either. Think if we were staying for more than a week then towels would have been changed and apt cleaned. Hotel and apartments are on a hill about a 20/30 min walk from Garda. Walk is all uphill, not too pleasant in the heat. There is a shuttle bus to and from Garda. Journey takes just under 10 mins. We got taxis back most nights. We did not eat in restaurant as preferred to eat in Garda which had lots of options and very reasonable prices. Had drinks in hotel bar a couple of nights and prices were good. Pool is Olympic sized and there were always lots of sun beds available. There is a bar at pool with snacks for lunch and cold drinks and icecream. Overall, we enjoyed our time there. We spent a lot of our week out and about exploring Lake Garda so hotel served its purpose for our needs.

Beautiful surroundings, great facilities BUT you have to pay for EVERYTHING and I mean everything. Apart from the gym and the outdoor pool. On our first night we chose to eat at the hotel restaurant. I wish I’d took more notice of the other reviews. It was €35 per adult and €17.50 per child. There was very little choice on the menu. 3 or 4 starters and same for mains. Kids had 1 starter and 1 main. Other people in the restaurant were going up for a buffet so we tried that but got told to sit down and order from this piece of paper. The food was mediocre, not very hot. We had gnocchi followed by veal chop and roast potatoes (no veg given). Kids got tortellini followed by fish fingers and chips. There was a salad buffet and dessert buffet you could choose from. Quite a small selection. At the end of the meal we were given the bill for 4 adults and 1 child. I had to argue the toss but it took about 30 mins to resolve. The staff were more focused on the large German party and the Italian men that came in after us. Must point out that we asked if the restaurant could provide pizzas for the kids as they were dying to try them in Italy. Nice we’d sat down we got told no it was a set menu. We had a great lunch the next day in Garda for €50 which included wine. Much cheaper option and the standard of good/service was better. There’s loads of restaurants in the town along the front and down the side streets. We had a drink in the piano bar afterwards. Wine was cheap at €2.50 a glass. Tried to use the indoor pool which is only available to families on a 1 hour time slot per day where an adult must pay €5 to go in even if they aren’t using the pool. Unless you are non English in our case! Another family came afterwards and was sent straight through. €20 for a 1 hour swim. Entrance was through the spa at the side going up to the main reception. The rooms are quite basic, only 1 mirror 🪞 n the bathroom for a family of 5 which is disappointing when you have 3 females trying to put make up on and trying to dry their hair. The kitchen area is behind the wooden doors. Very basic facilities. 4 gas rings, fridge, a microwave and a kettle. Glasses, cups and bowls etc were in a cupboard under the tv. The apartments are clean but you have to empty your rubbish and wash up before you leave otherwise it’s an €80 charge! No maid came in during the short time we were there. No signs as to where to take the rubbish/recycling so we left it with some other rubbish that was left about. Yoga was an extra €10 euros each. Football and tennis were extra too. One positive thing is that all the floor surfaces were non slip so no need to worry if you are wearing heels and it’s raining. There is a free shuttle bus to Garda which stops between 12.30 and 3 and then starts again until 5ish. We used this a couple of times - one driver is practicing for F1! He was texting and making calls, driving on the wrong side of the road and speeding. I nearly fell out of my seat