The fact that when two people were booked to the room only one towel was given, one small bedsheet to cover not enough at all , no soap (basic stuff) there was not even a jug or bottle of water no tools to make a coffee or tea for the money paid that should have been provided the garden area in the front should be a bit more presentable there shout not be a cheap plastic shoe rack for guest to remove shoes before entering the villa. We did not remove our footwear. The pool area should have also been more presentable to get a cup of tea we were asked to pay first that’s not how its done payment for everything should be at check out time , we paid for tea when checking out, most importantly the caretaker who had to do everything at the villa should be well dressed to greet the guest with a smile. We were not given the wifi password. We were told check in is 11 am check out 12 noon. We went at 8.30 am for breakfast to the Galle Fort, at 10.45 we get call asking us to check out by 11 am as there are other guests coming in.
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