Phoenix New Century Grand Hotel

1. When we arrived there were no one to help with our luggage  2. The hotel’s car park is not easily accessible as many cars are parked at the entrance of the car park!  3. There were many guests in this hotel who are drunk and the lift smell of alcohol.  4.  The lighting in the lift is very dim.. time to change the light bulb. 5. The shower head in the room was damaged! Really poor maintenance!  3. In the room there are no air conditioning! The room was at 28 degC  4. During breakfast at about 9:45am, while we were still looking for a seat in the restaurant, the hotel duty manager was already helping herself to the breakfast. According to the other waitresses, the duty manager always have breakfast daily at the restaurant..

入住的房間超級熱，關掉空調、打開兩扇窗户都覺得熱，工作人員説是衞生間裏有循環熱水管道，解決方案是送來一個落地扇及兩瓶礦泉水，讓人哭笑不得。晚上開着窗户和電扇依然又熱又悶，不得不開着房門，一晚上睡得極其不舒服、不踏實。有史以來最差的一次入住體驗，沒有之一。

酒店位置不錯，停車方便，前台服務人員態度熱情，早餐品種豐富，房間安靜，乾淨整潔，暖氣很足，進房間後就能感覺到暖暖的，不錯。