Hotel Dekat Pantai di Funchal

Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…

The hotel is in a good location and the sea view room which we reserved had a nice view of ocean. But, I need to mention that this hotel is not a 4 star hotel. The whole building is old and they kept it in an old fashion way. The bath is not good, they don't offer even water in daily service and neither tea. (which is expected from a four star hotel) The elevator is old and always full, really not suitable for an eleven floor building.

The hotel that left a deep impression will have a chance to come back. The hotel is in a great location, close to the edge of the cliff. Invincible sea view. All kinds of swimming pools are suspended on the edge of the cliff at different heights. There are sea water, natural water temperature and heated water temperature, which enjoy great value. There are 2 large restaurants, and the rest of the outdoor restaurants, bars, and salons are so many that they have stayed for a few days and have not found out. The big restaurant buffet has a cabaret show in the evening, and the male and female singers play piano. There are tabloids in the hotel, 6 languages, English and American languages, and there are American and British versions. Service staff gentlemanly, friendly and friendly. Different restaurants with a variety of flavors to choose from.

The hotel is located in a good area. Close to restaurants, beaches or boardwalk. Breakfast is decent, and the room was clean. A bit old mattress, and the furniture as well. Considering the paid price, I would say the hotel delivers the right services.

Wir waren leider nicht wirklich zufrieden. Die Lage war wunderschön! Jedoch war das Hotel viel zu groß, um sich wohlzufühlen…beim Frühstück war es extrem laut, die Mitarbeiter überfordert und das Buffet total verstreut. Innerhalb der hoteleigenen Restaurants wurde man ziemlich über den Tisch gezogen, indem sie einem immer wieder Brot und Wasser anboten, was schlussendlich auf der Rechnung stand! Des Weiteren zahlt man eine Service-Gebühr von 10% für einen Service, der nicht anders war als in einem normalen Restaurant, wo man diese nicht zahlen muss. Dafür, dass es ein 5-Sterne-Hotel ist, bietet es ziemlich wenig und ist leider nur auf Profit und nicht auf das Wohl der Gäste aus. Für den Preis nicht zu empfehlen! Schade….

The reception is super nice and helpful. Room is too old and the bed is not comfortable. The view is nice but I don’t like the breakfast. The service people at breakfast area is rude, and breads & foods are not 5 star hotel level

Location was good as is just a 10 min walk to downtown. As a frequent traveler, I don't consider the hotel 5-star rated hotel. It's ok for a 4-star, but not 5. Doesn't meet a 5-star standard in several things. For example, if you are driving, parking is a little bit an hassle as you have to change from one building to another. Breakfast was good but not 5-star breakfast. Lack of warm breakfast dishes and pastries. Windows in the room not sound proof. Woke up severals times during night time as you could hear the noise from the Garbage truck. When you take a shower, leaks water towards the hand sink area. Pillows, not match a 5-star standard either. Was ok, but not great!

The hotel is very beautiful, and great location, BREAKFAST IS AMAZING - and the staff is very hospitable. Rodrigo on reception was very helpful-however we had builders outside our room, which was a bit annoying as you couldn’t go on the terrace. We called Tripp and they were very helpful.

Excellent location. Friendly staff. Overall a very good breakfast. Nice room. Overall everything was super and I recommend this hotel if you are considering a budget option for a holiday in Madeira.

The very good location, the friendly and pre-eminent staff and the restaurant facilities offered make the hotel a perfect starting point for a trip to Madeira. We would definitely come back.