The Pelican Inn

Just don't expect it to be open. They often close fully 4 hours before their advertised hours. Always phone well ahead of your expected arrival and have them confirm that they will actually be open when you do in fact intend to arrive.

We called in today for a drink and a meal, met by an inhospitable and curt man behind the bar who continued to ignore us. After five minutes wait with no acknowledgement decided to leave. Having just read the reviews feels like we had a lucky escape. Much better welcome and service down the road at The Roebuck Marlborough.

at booking the hotels .com site stated breakfast included but on arrival were told no breakfast as they did not do breakfasts, whilst very disappointing our stay was very good, food firstclass and management and staff exellent

Never have I felt so compelled to write a review!! Just received appalling service at the pelican. I went to meet a friend for a drink this evening. We got there at 8pm, at 8.45 we were informed the pub closes at 9pm. (Advertised as open until 11pm) my friend said ‘oh could we order a cup of tea then please’… only to receive this response.. ‘only if you think you can finish it within 15minutes?’ I have no idea how this pub is still running if they talk to all their customers like this. You want to feel welcomed as a customer, not unwelcome.

Terrible let down for my 60th birthday treat. Two of the Sunday dinner meals pre ordered were gluten free. When mine came it was the size of a small child's meal. A small slice of pork the size of my phone screen by the time I had removed the fat . 3 roast potatoes each the size of a new potato, 3 bits of parsnip, 3 carrot sticks and 3 very under cooked green beans. No apple sauce. The meal took me 5 minutes to eat and I was still hungry afterwards. The staff came round with a dessert menu which they left on the table. There were no gluten free desserts listed on the menu which made things very awkward for my children who had organized the meal as a birthday surprise for me. My father was also gluten free and was struggling with his age to understand he couldn't have a pudding. Luckily my daughter had bought a cake along for me so we asked for that to be bought to the table. We cut the cake and then as everyone had nothing else to eat or drink the celebration was bought to an abrupt end. We paid our bill but were asked three or four times if we were willing to pay a service charge on top. We did not, the food was awful, inadequate, the staff serving us never came to our table to check if we required anymore drinks through out the whole meal. The dessert menu was bought to the table but no one ever came to take any order from us for either puddings or coffees etc. We had to ask for our cake box back so we could transport my cake home, but it had been ripped open so badly we weren't able to secure the cake resulting in it tipping over on the journey back spoiling it. I would have complained at the time but I didn't want my children to feel bad as they had booked this family get together off their own backs. I know they felt awful about the situation too.

Manager was vile never had so much disrespect from a staff member felt very patronised will not be coming or recommending this place to anyone , I felt very out of place and did not get the help I was required the receptionist seemed to have more respect then the one who ran the place !! People need to start waking up on the right side of the bed !