Hyatt House Dallas/Frisco

The location is safe with lots of dining and shopping options. Did not like 2 sided elevators where workers were trying to get on elevator with large carts for cleaning rooms and my daughter mentioned being afraid for her safety due to a male employee getting on elevator from second side and trying to control elevator numbers salso did not like the fact they charge $10.00 per night for parking

Hotel was nice. Check in with front desk perfect. The room had a bad sink leak upon arrival. Walked into the bathroom and stepped into a puddle of water in my brand new socks. There was no hand soap at sink as well. The water pressure was so slow and soft. The room had no good phone service and it’s hard to trust connecting to public WiFi now days. When other rooms would flush toilets I could hear the water running through the pipes in the walls.

The staff was friendly, the rooms were clean, the location was excellent, and the omelettes were delicious. We would definitely stay here anytime we’re in Frisco.

I always love coming for the breakfast omelets. The nice, quiet atmosphere and convenience of the hotel to everything else I need to do in the area are also major factors, of course.

The elevator is super slow -- please fix this. This was an extremely irritating and frustrating experience day after day especially if on the 6th floor. The coffee in the room is very bad. The coffee at breakfast time was ok but could be a lot better. The breakfast was really good, the omelettes were good, and the staff seems to work hard to keep things running smooth and keep things clean -- thanks! The toasters were super slow - they should be replaced as I think this is unacceptable especially with lots of people waiting to toast bagels. The hotel room had a water leak on the floor after taking a shower, creating a puddle (please fix). The shower control was quite confusing (I would at least put something in the welcome paper about it). The water pressure was very low (I think that should really be addressed). The microwave/convection oven was super confusing (please put something in the welcome paper about how to use); heating a cup of coffee should not be this hard. I really wish you at least had coffee/tea throughout the day instead of just in the morning at breakfast. The staff was friendly and helpful, the weight room was not bad (good set of dumbbells and an adjustable/quality bench, treadmills, bikes, and elliptical). In general, it was ok but definitely could use some improvements. But it was still pleasant.

Front lady at the desk checking and out was mazing. Remembered my name. So nice and friendly all the time. Smile on her face. We stay at this hotell each year we come for a cheer competition.

Had a non smoking room that had a lingering cigarette smell when you would sit on the couch.

We had a great time , quiet and peaceful . Great location for shopping and restaurants

It just did not smell good at all. From the lobby to the rooms -and in the rooms…very unpleasant odor.