Comfort Inn & Suites Frisco East - McKinney

Good place

中規中矩吧，談不上有多出彩，也沒有什麼大事發生。不能滿意的是他的早餐。且不論什麼品種好吃不好吃，可能是人手問題，我住了三天，三個早餐每天都會碰到不是煎蛋沒了，就是咖啡沒了，要等半天。

I recently stayed, and overall, it was a decent experience with some notable highlights and a few areas for improvement, largely due to ongoing renovations. Highlights: Customer Service: The daytime staff, particularly Nisha (I hope I’m spelling that correctly), was incredibly welcoming and friendly. Her professionalism and kindness stood out and made a great impression. Breakfast: The hotel offers an impressive breakfast spread, including cereal, bagels, toast, eggs, potatoes, meat, waffles, juice, and coffee. It was a great start to the day! Room Decor: The room itself was nicely decorated to match the area’s vibe. It felt inviting and thoughtfully styled. Location: The hotel is conveniently located within 12 minutes of many restaurants, making it a great base for exploring the local area. Areas for Improvement: In-Room Safe: The locks need updating for better security. Bed Comfort: The beds were firmer than I prefer, though the sheets were soft and of good quality. Pool & Hot Tub: The pool area clearly needs attention; resurfacing is necessary, and the hot tub, though hot, wasn’t fully functional as I was led to believe before booking. This was disappointing but manageable. Renovations: The ongoing construction is evident. While it’s clear the upgrades will significantly enhance the property, the pool area may be the last to receive attention due to the high costs involved. Final Thoughts: For the price, I would consider staying here again, but I personally recommend waiting until the renovations are complete to enjoy the full potential of this property. It’s evident that the management is working hard to improve the facilities, and I’m optimistic about the upgrades. In the meantime, the excellent customer service and breakfast offerings are worth noting as positives during this transitional period.

I booked this hotel for 12/6-12/9 and was VERY DISPLEASED WITH THE SERVICE. I have several pictures of my complaints unsure how to upload. First, when we arrived we couldn't get in the lobby door due to construction which was not mentioned on the website. They were putting down flooring to the entire lobby and the spaces was sticking out of the floor. Secondly, I asked for a handicap accessible room and got a room with platform beds almost on the floor. The pictures on the website show regular beds not low beds on the floor. I asked the guy about changing he said no. So I called Priceline who I booked through and the said I could just cancel the next two nights and they would help me secure another room. The guy had to call the hotel to see if I could cancel or have another room and the guy said the guy at the hotel said I couldn't. Well the reason I was asking for another room was due to my health and being unable to get up off that low bed due to severe osteoarthritis in my knees but he said I couldn't change. Well I spent 3 days sleeping in a chair, trying to avoid falling on wet floors from the construction crews wiping down floors, and walking on uneven floors. I don't know what can be done but something need to be done to compensate me for my loss. I want to send the pictures of the condition of the hotel, trash stacked outside, only 1 elevator at times, back doors left open that should have been secured, lobby cold due to doors open, rooms not being clean.

They have good staff at Front desk. Decent place to stay. There was some renovation going on ,taht did not bother my stay.

Horrible Experience - not recommended. Dirty carpet. Microwave did not work. Toilet making a lowed noise. Pillows were horrible and beds were very uncomfortable.