Le Sauvage

I would not recommend staying at this hotel. Natalia (reception desk) was very rude. She asked my wife and I if we wanted to buy breakfast for the next day. When we declined she appeared to be very displeased and actually irritated at our decision. When she was showing us our room she mentioned that there are chocolates and water in the fridge, and coffee pods for the Nespresso machine for us. She did not use the word “included” or “complimentary” so, I asked if the coffee was “included”. She appeared upset, looked straight in my eyes, and in an angry tone said “I ALREADY TOLD YOU THAT THIS WAS INCLUDED!” I have been a physician since 1986, and as such I consider myself to be very proficient in the field of customer service. Her response to my simple clarification question was unacceptable. It upset me so much that it affected the rest of my day. Other things to note: no Air Conditioning, no English-speaking channels on TV, there are very loud church bells from nearby Eglise-St. Jean periodically, and the check-in desk closed at 16:00 on the Sunday that we checked in. At check out we met a different person and explained dissatisfaction with our stay. She was apologetic and seemed genuinely compassionate. If you choose to stay here I hope that Natalia is in a good mood when you check in.

This is an unusual hotel, mixing the old and the new. The location is fantastic, very quiet and still just a few steps from Old Town. The most endearing thing are the nice young people running the hotel. They were very attentive, friendly and also the restaurant staff was very attentive and generally enthusiastic to serve us.

Hotel molto bello, curato e tutto nuovo. Il personale molto gentile per soddisfare ogni richiesta.Le camere pulite è ordinate, la donna delle pulizie molto brava a riordinare le camere. Abbiamo molto gradito la presenza di una cassaforte nelle camere per prevenire furto di oggetti personali di valore. Il buffet della colazione ben fornito e accurato. Tutto sommato un bellissimo hotel da non perdersi se si viene a Friburgo (svizzera)