Esplanade Hotel Fremantle - by Rydges, an EVT hotel

Location is very good nearby Fremantle Markets, Kailis Fish Market to name a few. It’s a 10 minutes walk from the train station. Need to improve on the cleanliness.

Good for the location. Comfortable bed. Lack of amenities and no complimentary bottled water. No free parking for hotel guest and it’s $30 per overnight stay.

Absolutely disgusted in this property. Charged me, a single traveller, $58 PER DAY for breakfast and didn't even include coffee or omelettes. Has refused to even respond to my emails about this.

There was only one staff member on reception when we arrived and there was a que of people waiting to check in. When we got to our room it was nice however they only gave us three towels for two people (twin bed room). My sister had a shower first and washed her hair, therefore using two towels, then we realised there was only one towel left so called reception to ask for another one to be brought up. I then had a shower and when I finished, we still had not received the towel from reception, so called again and then said they would bring it up. I then took the one towel off the shelf to dry myself and to my horror saw that it was dirty and had a disgusting stain on it!! We called reception for a third time and they eventually brought the towels up - 25 minutes after the first request was made!!! I have never had such appalling service from a hotel that states it is four star service. As we were walking down the hallway we also noticed that the floors were very dirty like they hadn't been cleaned for a couple of days, with food crumbs visible in every spot you walked. I would not recommend this hotel to anyone and would tell people to think twice before booking a Rydges Hotel.

The hotel are generally ok. However, it’s ain’t up to our expectations as the moment we stepped into the room, we noticed that the main light and the lights above our bed aren’t working. Called up the reception and they responded to send maintenance personnel to help us replaced the next day. But, the lights weren’t replaced, repaired even until we checked. Reason of us not calling up the reception again for help is because we felt we might not need it anyway since we will be out the whole day. However, thinking back. The services provided weren’t as good as 4stars.

Couldn’t fault it. Great location and friendly staff. Would stay again for sure.