Home Suites Boutique Hotel Freetown

Avoid this hotel at all costs! Our experience at this hotel was absolutely dreadful, marked by theft and dishonest behavior. • A brand-new travel mosquito net, purchased just two weeks before our stay and never used, was “thrown away” by the housekeeping staff under the pretext that it was in poor condition. Despite contacting the hotel promptly after leaving, we received no clear response. We had to return in person, where staff admitted to discarding it, all while being rude and confrontational. • At the restaurant, we were asked to pay under the table $20 for a simple plate of pineapple, with the excuse that it was “not on the menu.” This is an unacceptable and unethical practice. • Worst of all, the management showed complete dishonesty by asking us to send a message confirming that we had been refunded, promising to issue the refund afterward. Unsurprisingly, no refund was ever made. This hotel demonstrates appalling management, zero professionalism, and blatant disrespect for its guests. We strongly advise against staying here to avoid such a disappointing and shocking experience.

Excellent service, great facilities, including a well-equipped gym, and good food options! The location is ideal, and the staff was very accommodating including after my stay when I needed help tracking down a receipt. This was a perfect location for our team during our stay, will stay again!

Our firm hosted a partners conference at the Home Suites Hotel in May and we were extremely happy with the facilities, service and food. Staff were very friendly and attentive, the food was great and fresh coconuts on hand were an added bonus! We would recommend to businesses looking to host meetings or even for those on holiday in Freetown.

A lovely breakfast spread with a wide variety and Sierra Leonean fusion dishes. I love the fresh coconuts served with straws each morning. The bedrooms are clean and comfortable with modern bathrooms. Also, it’s a great hotel for networking. The owner truly cares about providing good customer service.

pro -great pick up service to the hotel and back to the airport -staff acted very professional -gym was GREAT, big and well equipped (but no squat rack) -comfy beds, rooms are not that big but ok. room sizes of the same category can differ a lot. one had a much bigger bathroom -in general it was clean -staff in front of the lobby was very helpful e.g. when i needed keke transport -secure -restaurant was great -aircon worked well con -it’s better to pay the room cash in usd or online. when you try to pay at the reception, they give you a horrible exchange rate that was 80 dollar more expensive than paying online with card in usd. -i stayed in two rooms and both had an ant problem. eventually i got bug spray and could solve the problem -the first room had water leaking from ceiling and was a bit noisy the cleaning staff made many mistakes: -i had dirty pillow sheets and the pillows were on the floor. instead of changing the sheets, they just put the dirty pillows back on the bed -i used the cups in the room to eat cereal. after they cleaned the room, the staff just flushed them and put them back, but there were still pieces of food inside - disgusting. this made me question whether the cup i used was properly cleaned after it was used by the previous guest. -one morning they took the second towel and only left one -one morning they kept ringing the bell even though i put the ‚dont disturb’ sign and was in bed internet speed not always reliable, sometimes it was impossible to get work done for european standard would be maybe a 3 out of 5. but overall this is probably one of the best options for hotel in the area and i would stay here again

The fact that Home Suites Boutique Hotel is ranked on TripAdvisor as the #1 hotel in Freetown says more about Freetown than the hotel. This ain’t no Ritz Carlton. If you’re staying in a basic room, Home Suites Freetown is comparable to a new-ish Holiday Day Inn in the U.S. Approach it with an appropriate level of expectation and you’ll likely be satisfied with your stay. Positives: Design and decor has soul that American chain hotels can only aspire to. Restaurant service depends largely on your server. Most staff were friendly. Don’t hesitate to get out of your seat and flag down your server if your beer is empty. But the food and drink menu is fantastic - I stuck with African omelets for breakfast and catch of the day for dinner (photo attached) and wasn’t disappointed. Comfortable beds and clean rooms. Their “oversized, luxury bathrooms” just means when you open the door, it doesn’t bump into the commode. They were the nicest hotel bathrooms I’ve seen in West Africa but “oversized” and “luxury” are relative terms. Negatives: Terrible sleep quality. The lovely tile floors throughout and sturdy doors meant I heard a lot of footsteps, conversations and comings and goings throughout the night. There’s something about the plumbing, I think, that makes a squealing sound in the walls when other guests flush toilets. Light sleepers might have some difficulty staying asleep. Room power is activated by inserting your key card in a wall device. So if you’re hot and sweaty from touring Freetown, don’t expect to come back to a refreshingly chilly room with cold water in the fridge. You’re gonna have to wait for the AC to do its job; You can speed up the process in the bedroom by closing the door to the bathroom. Standard rooms are on the tiny side. Opening my clamshell style suitcase on the floor effectively bifurcated the room, meaning I had to clamber across the bed to get from one side of the room to the other. TV has 8 channels, most of which were fuzzy or frozen pictures. All in all, it’s a decent hotel and I wouldn’t hesitate to recommend it to U.S. & European visitors of Freetown. After spending a couple weeks in Sierra Leone, I can see how it might rank as one of the better hotels in-country. But its “excellent” and “superior” ratings are relative to the local competition. Grading on a curve: 4/5