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Absolute worst service ever. Tried to charge us extra on arrival even though we booked through here. Argued in reception with receptionist who was so rude it was unbelievable.
We thought it was an isolated experience but they did the same with the 3 other couples the next day that we were travelling with.
Breakfast was a disaster tiny little restaurant but no one really in there because who would pay €18 for cold food and hardly any choice. Thankfully we only tried one days food. The bar is just a shelf in reception and you get tutted at if you draw as for a drink.
Terjemahkan
Tamu
Menginap di Jun 2024
Lainnya
0 ulasan
5.0/5
Fantastis
Diposting pada Jun 1, 2024
A fantastic hotel which is centrally located in Frankfurt. Close to the Festhalle (for all concert goers!) and shopping centres and a short walk to the central train station and city centre. A great base for a few days in Frankfurt. The excellent Masoom at front desk helped us check in speedily and with no issues and ensure all our queries were answered! Highly recommend this hotel.
Terjemahkan
Helga
Menginap di May 2024
Bisnis
4.0/5
Luar Biasa
Diposting pada May 22, 2024
The location is perfect: Only a 10 min walk to hall 3 on the Frankfurt fairgrounds and the public transport to the city center just 2 min away. Clean rooms and very nice breakfast buffet. The 2 ladies who take care of the breakfast buffet do a very good job to refill everything and to keep everything clean.
The staff at the reception is polite but not always very helpful:
1. The TV in our room had a bad satellite signal and did not work. We asked 3 times for repair, but despite of the fact that we were told the technician would look at it nothing changed.
2. When we were asking for a nice restaurant the recommendations were very generic.
3. The laundry service is not an in-house service, which means you have to take the provided laundry bag to the laundry service near by. In general, this is not a problem, but the way how it is presented is not how it really is.
All in a very nice hotel, just a few bits regarding the service can be improved.
Terjemahkan
Sharon
Menginap di May 2024
Bisnis
5.0/5
Fantastis
Diposting pada May 16, 2024
Very nice hotel, our room was brand new and everything worked perfectly.
Thank you to the front desk manager who got us bacon for breakfast when they had run out. Great service, we’ll be back!
Terjemahkan
Tamu
Menginap di May 2024
Lainnya
0 ulasan
5.0/5
Fantastis
Diposting pada May 14, 2024
This is one of the best properties I have stayed in. I must mention the great hospitality provided by Shareefi . He is very helpful , understanding and really makes you feel at home. He is truly a star who takes care of every issue that you may face. The breakfast buffet is also very tasty.