Hotel Spa di Fort Lauderdale

Outdated facilities, especially the cold and hot water pressure is very small, the amount of water is large, uncomfortable! Breakfast is good. The location is excellent. The room is quiet.

directly across the street from the beach/ocean. nice pool setting on fifth floor took advantage of a great massage/spa not far from Ft Lauderdale airport

My review is a little late but My husband and I with our 2 kids, stayed at the W and we had a great experience. We were there the last week of July. We stayed for 8 days. The hotel is beautiful, very upscale. Lots of amenities. From when we checked in, everyone was super nice. We had a great view of the beach from our Balcony. We stayed on the 21st floor and our floor was very quiet. Our room was very clean, always smelled good as soon as you would walk out of the elevator into the hallways. Hotel was very clean. Our room was always serviced. The room was super nice. Great access to the beach. Valet service was great, everyone was super nice. We did not eat at the hotel though because it was pretty pricey. Overall we had a great experience and definitely would return back to the W in the future.

After booking the room, let Ctrip communicate with the hotel, arrive at the store very late and have paid the price of a high-rise deluxe double bed room, don't give it to the low-rise, you need to reserve a good room. But when I arrived at the hotel, not only did I not have a double bed room, but it was also a low floor room. After communication, I was given a high floor room, but there was no double bed room. I was given a crowded twin room! Stayed for two nights and communicated with Ctrip, they helped solve the room change in time, Ctrip's service is still to be praised

Had a great time They went above and beyond for my friends and I Would definitely stay again and bring my kids

I stayed at this hotel 2/19-2/23 and was in 4 different rooms in 4 nights. The first room smelled like smoke even though it was non-smoking. We were switched right away. The second room windows had phallic symbols drawn all over them, there were no shelves or towel bars in the bathroom and a permanent shower door that only covered half the shower so water went all over the floor. We had disturbances in the hallway at approx 1:30a both nights and no one is at front desk from 11p - 7a to handle the situation, they expect you to call the police. The third room was small (we didn't care) with balcony and ocean view. No hair dryer, which we requested and never received. However, french doors that connected to the room next door. They had a lock but didn't shut all the way and had a huge gap.(pics attached) This is a huge issue for many reasons. Safety - as the occupants pulled on the doors at 10:30p and could have pulled hard and pulled them open. Disturbing - they were so loud and with the gap, we might as well have been in the same room because we could hear their entire conversation. They were loud from 10:30p - 11:30p and then again from 1:15a - 3a. This room is clearly an extension of the suite and no one should be allowed to stay in there that doesn't know the people staying in the suite, let alone charge them for it. Finally the fourth room - had ocean view and balcony but the shower handle came off when I turned it on, again no shelves or towel bars, the half shower door and we were woken up at 12:30a but what we think was power-washing going on in the kitchen outside because the generator was so loud. The front desk receptionists tried to be as helpful as they could in switching our rooms. One of them did reimburse us our resort fees of $60 (which turned out they only did half). But it took time out of our vacation each day to talk with them and come in from the beach to pack, switch rooms and unpack our things. 2 of the 3 floor hallways we were in smelled like marihuana every time we got off the elevator. The Tiki Bar food and drinks are good although they are slow. The staff was vocal on 3 different occasions to us about them being short staffed. I sent 3 emails to the general manager Mike Lang and left several messages with the front desk. He finally called to tell me he had passed on my email to someone named Sarah to reach out (his boss). He explained he was sorry for our issues and understood where we were coming from but that he couldn't do anything except offer a free night. Considering the trouble we went through, the fact that I don't know when my friend and I could come back and one night is not enough, I said we would prefer reimbursement. He did reimburse us the other half of the resort fees ($30). I asked him for Sarah's contact information and he wouldn't give it out and told me she would be in touch. I have sent 2 follow up emails to him that I haven't heard from her and have got nothing. This is not how anyone expects to spend their vacation. Time consuming and frustrating to say the very least. It is even more aggravating that they are not responding to try to make it right. I've reported this hotel to the BBB and am awaiting a response.

I must say I almost didn't book through Trip.com after reading some of the negative comments but that was NOT my experience at all! I saved money significantly by booking through them for the Oceanfront Suite and was able to confirm with the Hilton property right away that I was confirmed for what I booked. I would definitely book using Trip.com again in the future. The hotel itself was in an amazing location, great room view and value for the price. A few updates would make it exceptional but overall was still great.

Buen servicio y comida personal atento olvide un objeto en la caja fuerte y me lo guardaron

I live this hotel 4nights,have very bad experience in the hotel, second day I order breakfast, a girl who seems do not like to service me, I did not know how I make her so unhappy since we never met before. Third day same, but the last morning is terrible, she did not serve me, the cooker has to come to me say hello then help me. Check out is same. See their receipt, no hotel name and brand, is this really best hotel in Hilton?!

The hotel is one mile away from the sea. You can watch the sunrise in the morning, but there is no beach. It takes 18 minutes to drive to the beach. Driving is also convenient. There are free flushing jets on the beach, just bring a towel. Parking by the sea is not difficult and the charges are not high. Our family of three do not need an extra bed. The bed at the Courtyard Hotel is very large, and it is no problem for a twin room to sleep four people. Because I like the beds at Courtyard, I basically choose Courtyard hotels. The hotel has free parking, and the room I booked does not include breakfast. It is all about buying cup noodles or bread from the supermarket. The hotel's swimming pool is very good. The disadvantage is that there is no microwave in the room. But other Courtyards have. Pictured is Laurendale Beach