Hotel & Resort le Colombare

Should have listened to the reviews!! - AVOID this hotel On the surface it looks like this should be a good hotel. But it was an awful experience. It was hot in July and we wanted air conditioning for the night, the temperature never got below 25.6 degrees Celsius in the room and usually well over 26. They told me that it was too hot out to cool the rooms! (Strike 1 - they lied, their air conditioning just does not work, saw multiple other rooms with windows open or people outside their rooms) Couldn't really open the windows at night either because there are no screens on the windows so the mosquitos would have been bad. Cool off or get stung by mosquitos, not much of a choice. The second strike is the shower. We are used to small European showers, but this was a whole new level of small. Literally had to open the door to the shower to clean my whole body. And of course it leaked all over the bathroom floor. Strike three was that the refrigerator would not work. So much for a cool drink. This was less of an issue, but just added up on top of the other 2. Not that the rest of the room was anything special. Plenty of room, but it actually felt like it was missing furniture. The simple way to describe it is very very basic furniture and accommodations. So after going to the front desk to ask them to fix the air conditioning and getting the silly lie from them, we decided that it was bad enough and uncomfortable enough that we would NOT stay a second night like we had booked. Then came the "final nail in the coffin". First they said they could not give us a refund for the 2nd night because we booked through a 3rd party (another lie). Having experienced this before, I said I would contact the 3rd party and have them contact them. I then proceeded to contact them, they then contacted the hotel and asked them if they would give us a refund for the second night. Guess what their answer was? NO!! They never had any intention of granting a refund for the second night that we did not stay. Dishonorable businessmen as well. I understand that I booked a non-refundable reservation, but with that should come with them providing what they described on their website which they did not (no AC, no refrigerator). So really should have refunded us both nights, but at least the second night. So be forewarned, they are not nice accommodations and they are NOT nice people!

Siamo fermati due notti . Camera grandi ,pulito e doccia . Posto molto tranguillo con Giardini attorno con piscina. Estate e’ un ottimo posto per una piccola vacanza. Pecato per la cena servita fredda e con personale non competente . Colazione e’ buona.

Hotel molto accogliente,per noi uno dei migliori in Umbria !stanze pulire e molto confortevoli ,personale disponibile ,gentile e molto educato !la colazione ottima e abbondante con dolci preparati direttamente da loro DELUZIOSI che dire Valentina sempre molto attenta ai dettagli molto presente e disponibile .Il direttore Fabrizio molto professionale e attento ad ogni esigenza dei clienti !peccato che si possono dare 5 stelle perché in realtà ne avrei date 100 per noi alluviare qui è come essere a casa è sempre un piacere! A presto ….