My two night stay at the Manor was probably the worst hotel visit I have ever experienced. It began with my journey from reception to the room. I was put in a room that couldn’t have been further from reception, approached via a confusing maze of corridors. It was on the second floor but I had to contend with some steep steps. What I didn’t understand at that moment was why, during the prior completion of the online check-in procedure they have initiated, had I needed to indicate my age. This information could surely be useful when considering the allocation of rooms and their whereabouts; I am 76. Why else do they need it? However, I never wish to play the ‘age’ game so I persevered and managed adequately with the climb. Once I arrived at the door of my room I simply couldn’t get it open and thought it might be a problem with the card-key. However it was clearly unlocking, I could hear it as soon as I tapped the lock with the card. I had to push the heavy old door really hard and it eventually gave way. However, to my shock there was a step down immediately on the other side. There was no warning about this anywhere. With my bag in hand I literally fell into the room, the door swinging closed behind me. I then found myself in total darkness; it was a winters evening fairly late. I felt around me and found two light switches either side of the door. Neither worked. I then turned on the torch of my phone and saw a lamp sitting in a corner and turned it on. I was in a lobby area. I then saw the darkened bedroom and again there was a switch but it didn’t work. I then discovered that this switch on the wall of the entrance to the bedroom actually connected to two bedside lamps! I only discovered this by a process of switching the lamps on and off simultaneously with the wall switch. A farce. There were no central hanging lights in either areas. The room was dingy, dark and cold. I discovered that the central heating radiator, although set on thermostat 5, was not working. An electric rad had been placed next to it for compensation, I assumed. It was off. By this time I was very tired, I had travelled from Liverpool, and made my way to bed. I decided to leave any discussion with reception until morning. My booking confirmation had assured me I would be in a ‘Superior double room’. There was absolutely nothing superior about this unwelcoming, cold room. All furniture lacked any sense of taste or style. The entire space is in desperate need of a major overhaul including every piece of the furniture and a dreadful carpet. Decoratively it’s a hideous disaster. The big standard metal uplight sitting in the far corner of the room depresses the mood even further; incongruous and vile and bearing no resemblance to the aforementioned two bedside table lights obviously acquired from a cheap auction room. The electrical sockets in the well of the room are from a different age altogether and are worryingly ancient. No attempt had been made to make the bedroo
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