Palais Faraj Suites & Spa

酒店很有文化也很有味道。訂了豪華套房，給了整個酒店一樓最角落的套房，又黑還不能拉開窗簾，外邊緊鄰泳池，人走來走去。估計是全酒店最差的豪華套房，物無所值。

客人很滿意！

It is an experience to sty at the Palais Faraj. From the opulently tiled rooms to the outdoor courtyards and small sitting areas throughout, we felt pampered. The view from the rooftop restaurant and bar is amazing. This is THE place to stay in Fes.

The way the staff had handled the issue during our stay was unacceptable! My original email with the request for an extra bed was approved with email confirmation, so it is not clear why I was denied the request once I got into the hotel. In addition to that, the staff member was just making up the new quotes and new rules on the go. When I asked them for an additional bed, first response was $50 By the time it took me to get to my room and come down to the lobby with the payment, the price went up to $55 Then this employee made a phone call and informed me that it was not possible to add a bed in our room at all. So either he and whoever he talked to on that phone - just made up their own rules or I was placed in the room smaller that was originally booked. Bunch of scammers! Hotel management didn't even reply to my email that i sent them upon my return home!

Poor service and terrible experience at the restaurant. We were given a nice check-in experience, including an upgrade. The hotel is grand, there are not that many hotels of this class in Fez. Therefore naturally it is overpriced. But the most disappointing experience for us was the following: There are two eateries on the top floor of the hotel about 3 meters apart from each other. The bar had loud music playing and we did not want to sit in such a noisy environment, i was not feeling well and the Moroccan restaurant menu was not to our liking. We requested the Moroccan restaurant manager to serve us some dishes from the bar menu and some from the Moroccan as a courtesy. However, this was flatly refused. There were a total of six seven people in either of the restaurants, there was enough staff, the restaurants are next to each other and it was baffling to me that an upscale boutique hotel , charging upwards of $400 a night would refuse, in spite of multiple requests, to serve two simple dishes from an eatery which is 3 meters away, (Two doors in the same small lift lobby) to a guest. Later on we explored the area and we felt there are lot of amazing places to stay in Fez which may not be as famous but well worth considering.

We went for dinner with my parents and it was the most amazing experience The food , the service and the atmosphere were nothing less than perfect At the end the hotel reception arranged for a taxi to drive us back to our stay Highly recommend and will for sure book a room there the next time I visit fes