Farnham

The hotel itself was fine. Very welcoming with ample parking. The problem we had was with the restaurant. We were given a comprehensive list of unavailable items at dinner. We ordered 3 Hunters Chicken but the waiter returned to say there was only 1 chicken. A restaurant should not run out of chicken. As there was very little left on the menu we had to order meals that we did not really want. The food was okish but very expensive as we're the drinks.

Absolutely appalling service in the restaurant. We booked and paid for our breakfasts in advance, arrived and made our order… lots of people tucking into their breakfasts. And we sat and waited, all good… And we waited, and we waited some more… in fact, we waited for over an hour… Finally, to be informed after said extended wait, “errr…sorry, no food”. Can’t we get a fried egg or something? after all, we have paid, and we’ve been waiting for over an hour - “Errr no, no food..” Obviously, this was very frustrating for my family, but made far worse by the arrogant and unbelievably rude young waiter, whose response was simply to shrug his shoulders and say, “not my fault”, not a smidgeon of empathy or contrition, no attempt at an apology, and in fact his sole response was to bark “just leave”…. We spoke to the manager in the hotel, who told us we should get a refund between 5 to 10 working days. I’m 60 years old, and this is probably the worst service I have ever experienced in such a place in my entire life. Absolutely shocking!

Horrible smell in the room, asked reception about it but they were not interested. WiFi didn't work again no one in reception to ask any questions. When checking out I again highlighted the issues but was just ignored. Worst experience will not book Premier Inn again

Had a lovely 1 night stay in Farnham Premier Inn 14 Dec 2024 Staff were friendly and helpful. The lady on night duty was particularly helpful as I am a very early riser and she ensured I was ok and even brought me a coffee. Room was the usual Premier Inn standard with their gorgeous large comfy bed. The outside of the hotel looked a lovely building with nice planting too. The restaurant was clean and tidy , as was the rest of the hotel. Breakfast was lovely and I was grateful it was table service rather than buffet as I prefer that. The food came quickly and was hot with great tasting ingredients My poached eggs were cooked to perfection. The kitchen staff need to be commended on this All in all a great stay

Arrived late at short notice. Had an urgent meeting next day and required Internet access to prepare. Got settled in room, only to find that WiFi wasn't working. No Web access. Did some work offline. When finished, turned on TV but sound didn't work. Oh well, went to sleep. Got up next morning and went for breakfast. There wasn't one because the kitchen was closed, despite my having pre-paid for it. All thar was available was a cold buffet mainly consisting of bread products which I cannot eat for dietary reasons. Ended up with a coffee and a small pot of yogurt. Really good value for £12 - not. When I complained to the person in the dining room, I was met with an indifferent shrug and told "I could speak to the manager if I wanted to". On returning to reception, there was no one available to discuss the matter with and I was short on time, so I just left. Terrible. I particularly object to the way that Premier Inn were happy to take pre-payment for the breakfast but then couldn't care less about actually providing it. NOT ACCEPTABLE.

Very nice hotel. All nice and modern. Friendly staff on check in. Issues issuing key cards but apologetic with the delay. Nice clean room. Comfy bed. Decent shower. Ticked all the boxes for a one night stay. Beefeater was very nice for dinner and breakfast. Again friendly staff and tasty food. Parking around the back in the Sainsbury’s car park. £6 I think I paid for overnight. At £48 (plus additional parking) for a Thursday night you can’t go wrong. Highly recommend.