Alton Towers Resort

Staff were incredibly helpful and welcoming. They all had excellent communication skills and were trained well in trained in assisting families with special needs. The hotel room was clean and comfortable and the pillows were perfect Unfortunately it was incredibly noisy. The hotel could do with signs reminding people to be courteous of other guests. Slamming doors and talking loudly and shouting in the hallway after 10pm is not ok. This did carry on until midnight and started again at 6:30am.

Mattress was so hard and uncomfortable in exploxer room, the bunk beds were not made for older children, looks like to standard single beds were put together, not very sturdy for older kids, no head room between the bottom and top bunk, secret garden menu was very minimal and way over priced for the portions,

The staff are really polite, friendly and very helpful. The meal in the Secret Garden: although the menu is limited, the food is good and the portion sixes adequate for our party.. Breakfast was ample with a variety of cooked items and cereals, toasts pancakes etc. Service was slick and good. However this is no more than a glorified Premier Inn/ Travel Lodge/ cheap hotel but at increased prices with fancy themed wall paper / carpets and little on no noise insulation. One of our large towels had to replaced as it was covered in blood spots and smears. Yes there was an apology and swift replacement but this shows poor housekeeping standards. Unfortunately none of our party got a decent sleep on either of the nights we were there, due to the inconsiderate actions of other patrons - TV in neighbouring room turned up to high volume at 00.45am; management kindly arranged no one in the neighbouring room the next night but gesture was over ridden by others in the courtyard being very loud. The 247 service works! The windows have double glazing but its ineffective. Beds were a bit hard for my liking and truckle bed is a very uncomfortable experience. Ask for rooms not over looking courtyard to avoid this. Enjoyment was marred by all this, we were tired when we were supposed to be well rested. The lifts have music associated with different rides - interesting but. An experience to try once maybe for children but I'm not rushing back.

Rooms are ok bit basic for what you pay for them with breakfast included no extras anymore like early access if you have a Merlin pass I would stay off site as cheaper breakfast was ok nothing special food and drinks really over priced we had a family room wouldn’t say there very good for teenagers as the bunk bed was quite old and the matteress didn’t even fit the beds

I stayed at Alton Towers with my wife on Friday 11 April 2025. Check-in was smooth, and we were really impressed with the room — we stayed in the Arabian Nights suite, which was beautifully themed and visually stunning. That said, I do have two minor critiques. Firstly, there’s no air conditioning in the room — just fans. The room gets very hot, and having to rely on noisy fans while trying to watch TV at night wasn’t ideal. The staff throughout the hotel were generally friendly, and the bar area and entertainment were both great — no complaints there. However, the Secret Garden Restaurant was a real letdown and, frankly, not what you’d expect from a resort like this. The food options were minimal, which would be fine if the quality and service matched the price point — but they didn’t. Our waitress came over after about 30 minutes and sighed as if she didn’t want to be there. My starter — supposedly chicken wings — was essentially just bones. We never even received our drinks. The table next to us ended up getting up and collecting theirs from the side because the service was so slow. The restaurant staff seemed very young and clearly hadn’t been trained in basic customer service. I rarely complain, but when you’re paying premium prices, you expect at least decent food and service — this was borderline disgraceful. I would have rated this stay a 5 out of 5, but because the restaurant experience was so poor, I’ve had to give it a 3.

Start with the positives. The staff were very welcoming and helpful. The breakfast was lovely. Lots of selection. Parking was great & entrance to park was ideal. For the negatives. Far too loud. Nobody could sleep until around 11.30pm which is too late for my kids. I thought the entertainment would be opt in or out but there was no option to opt out as it sounded like the singer was giving us a live performance from our room. Woke up covered in bites all over my leg too.