Hotel Family Friendly Center District

A very new hotel, the room is very clean. Although the room is not big, I am very satisfied with it because it is very new. The bathroom also has dry and wet separation. The hotel is in a very good location, right in the city center, about 20 minutes walk from the bus station. There is a bus station downstairs, several bus lines, and you can also take the bus to the bus station. The front desk is very enthusiastic and answers all questions. The breakfast is very rich. If I have the opportunity to come to Ljubljana again, I will choose to stay here.

The City Hotel boasts a prime location in Ljubljana, conveniently close to various public transport options. The staff provided excellent service and were very helpful. With a wide variety of breakfast choices, the cakes stood out as some of the best. Overall, the experience was very pleasant.

The room finally doesn’t feel so crowded! The equipment is very new! The bathroom is very spacious and the breakfast is just average. You have to pay extra for fried eggs! And the omelette chef has a very cold attitude! Not very comfortable! The breakfast I bought was only bread, fruit, coffee and tea!

The location is very good, inside the pedestrian street, the sights can be reached on foot. There is an underground toll parking lot. It is funny that after we check out, we can drive directly to the card and can’t go out. We rushed to the hotel and asked to know, after 20 minutes of check-out!

Very nice hotel with perfect good location. The room is clean and tidy . Air conditioner works so well ( it is quite important during summer time) The gym is so good but the equipment is a bit old. Staffs are helpful. Breakfast is good with many choices. Only one drawback is the bell sounds at night , rings every 30 mins . Except this, hotel is prefect .

This is a hotel we like very much in Europe. The location is very good. The bus station is opposite the hotel and you can walk to the attractions. The hotel staff will use translation software to communicate with us, the recommended Snowynia restaurant is great. The hotel's breakfast is free to order and the meal is delicious.

Hotel location is very good, but parking is relatively inconvenient, can only park in the nearby supermarket parking lot, one day is 25 euros, others can also

Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.