The Nirmala Palace

WE booked three rooms in Nirmala Palace. If anyone is willing to sleep with rats (rodents), please book a room in Nirmala Palace. We could not sleep the whole night since the rats were jumping all over our bed, everywhere in the room. The toilets were dirty and filthy. There was a smell in the rooms. We had a horrible experience.

Do not stay at this pls e ever. I had the worst experience. They cancelled my booing when I arrived for check in. Property was booked 2 months in advance with full payment but hotel still cancelled it with no intimation. This is not a hotel, it’s a home stay. Staff is clueless and uncourteous. This place is worth 1500 and charges 4K +.

I was thinking it should be a good hotel as i paid amount for luxury deluxe room but basically it was guest house type service room. No blanket cover was provided. Bath room was under construction. Staff was very helpful and provided good help during check out.

Good hotel nice location and the staff are good. My experience in the hotel is quite good. But there is no lift in the hotel

The hotel owner/manager was rude. The ac didn't work. There was a hole in the wall at-least a square foot in size. There was work going on. The room was dusty when checked in. When i told that, the hotel manager was extremely rude. Dirty blankets. Next day morning, i left the key in reception and went out. The house keeping staff lost the key and we could not enter the room. The receptionist boy gets ladder and enters the room through the hole and opens the room from inside. Then they bring someone and arranges a lock and key after several hours. Agsin when i got back to room, they had done drilling work on the wall and my cloths that i had kept on the floor were destroyed. Whrn i asked about this, the hotel owner wasso rude. He seem to be uneducated and doesn't know probably how to treat thd guest. No bathroom kit was available. I didn't stay in this hotel since the owner was very threatening and i did not want to argue with them. I simply left rs money that i paid and moved out of the hotel.

While booking we opted for breakfast included package, but when we reached the property we realised that the hotel doesn't have any facility for any kind of breakfast