Tropical Lagoon Resort

My husband and I had an amazing time! Steven, one of the directors, picked us up from Knutsford in Portland and drove us to the resort. Since we arrived when no chef was available, he generously bought us dinner, which we truly appreciated. Throughout our stay, he ensured we had everything we needed. We enjoyed a delicious breakfast featuring the national dish, fresh fruit, and a stunning view of the lagoon. Having VIP access to Blue Lagoon was a fantastic bonus, and Steven treated us to his delicious rum punch. He even gave us a tour around town, making us feel incredibly welcomed and safe. A huge thank you to Steven and Mr. Donovan for their outstanding hospitality; we’re definitely coming back! Areas for Improvement: There was no iron available for use. The cabinets lacked cutlery. The blanket had a musty smell for being stored for a long time. More Towels would be great.

I am appalled by this hotel. First the positive: the hotel is immersed in nature. You get a morning view of the rainforest from your private balcony, and it overlooks the blue lagoon. It is breathtaking. However I had a terrible experience. First of all, the website says there is a restaurant and a bar. However when I arrived at 9 pm, and asked where I could get some dinner, I was told I had to go back to town. I never saw any bar or restaurant in the resort and was never advised that they were closed at the time of my booking. There aren’t any bars or restaurants at a walking distance. Going to town on a taxi costs about 50 dollars. We asked the taxi that had driven us there to take us back to buy a takeaway. We ate takeaway in our bedroom. Since we had to spend the evening in our room, I decided to have a shower and go to bed (I had spent the day on the beach). We didn’t have hot water so I quickly washed with cold water, as there isn’t a phone to call reception and to get to the night porter there’s a very steep slope. I got to bed and was cold but they had forgotten to give us a blanket so we put scarves on us to cover ourselves. I woke up at 6.30 and asked a member of staff if he could check why we didn’t have hot water. He said he will and disappeared. At 7.30 I saw the receptionist and reminded him about the water. He said they will check. I asked to please do it before breakfast because I had a tour booked and needed to get ready. At 8 they came to bring us the breakfast, pancakes, eggs and sachets of coffee. We didn’t have cutlery, mugs or a kettle to make coffee. I asked if they could bring those things and asked about the hot water. They said they will check. At 8.15 they brought cutlery and mugs. I asked about the hot water, they said they will check. We sat down to eat and they came to tell us that we had to be moved to another room. We threw all our stuff into our bags and were shown another room, without bedding, towels and that hadn’t been cleaned. There were dead cockroaches on the floor. We tried to eat our breakfast but it had gone all cold and soggy and we still didn’t have a kettle, so no coffee. I asked a member of staff to please see we’re not charged for the breakfast, since we hadn’t been able to eat it, because of all the trouble they caused. However I needed to leave for the tour, so I ran back to the old room, picked up the towels, had a shower and left, leaving all our stuff without being able to lock the door because we hadn’t been given a key. On the way out I told the receptionist that the room was dirty, there were dead insects on the floor. He said “yes you wanted to have a shower. We will clean it later”. The next morning, while we were leaving the hotel, the receptionist said we must pay for breakfast. I said I had spoken to the staff member about not getting charged for something we hadn’t consumed. He said he wouldn’t let us leave the premises if we didn’t pay. I said I will pay by

We can only give this hotel 3 stars, as it was a building site, the pool could not be used, and the restaurant was closed and "under renovation". When all the building and renovation works are complete, it will be a wonderful place to stay. In the meantime, if you are looking for direct and free access to the blue lagoon, and don't mind the building site, this is the place to stay. It is a very long steep walk down but it was great to be at the lagoon where we used one of the free kayaks and had drinks and (basic) food at the bar. .Our room/cottage (Coconut) was large and beautiful and had a separate kitchen and lounge. View from our balcony was lovely too. The staff were extremely helpful and friendly.

It was very beautiful in tropical lagoon every villa had a wonderful view, the beach their was BEAUTIFUL! The water is the blue, the bar was great overall I really enjoyed myself and the manager Mr Neville he was always there when I need to ask any question anything direction to go anywhere it was so beautiful and encourage everyone to go there for a vacation .