Goblin Hill Villas at San San

We really enjoyed Goblin Hill. It’s in a beautiful location to say the least. The grounds are gorgeous and the views are breathtaking! Mango trees with fruit are all around and there are so many birds to hear! The resort feels very comfortable and relaxing. The food was delicious too!

I recently stayed at Goblin Hill Villas with my friend, Mihaela and our experience was nothing but disappointing. After a brutal six-hour drive from Negril, we arrived around 6 PM, hoping to unwind and eat some dinner. Upon arrival, the daughter of the receptionist escorted us to our one-bedroom apartment and took us to the terrace to enjoy the view. However, it was dark outside, and the glass doors leading to the terrace were left slightly open—about 40 cm. When we attempted to exit to the terrace, we could not see the glass doors at all because they were transparent and lacked safety stickers. Unfortunately, my friend hit her head on the glass door and immediately blacked out on the floor. The receptionist's daughter and the security personnel merely stood in shock, failing to offer any assistance or warn us about the hazard. We were fortunate to find ice in the freezer, though we had to request it. Mihaela was in extreme pain, unsure whether her nose was broken. Rather than recommending urgent medical attention, the receptionist’s daughter suggested we enjoy a culinary experience at a nearby restaurant—an absurd suggestion, given my friend's condition. The next morning, no one checked in on us, so we chose to seek medical attention in Port Antonio, which wasted our time since we had hoped to relax on the beach after our long journey. On our way out, we encountered the manager—a woman with long dreadlocks—who callously stated that our injury was our fault for not adjusting the curtains better. She did not even inquire about my friend's well-being, focusing solely on our payment balance—a shocking lack of customer care. Despite having safety stickers on other glass doors, none were placed on the door we had encountered. This is a serious health and safety breach on the hotel's part, and it reflects a blatant disregard for guest safety. For $300 a night, one would expect better. There was no offer to call a doctor, nor was there any follow-up to check on Mihaela’s condition; they seemed solely interested in collecting money. After three nights, the receptionist and security staff forced us to leave without any apology or acknowledgment of our distress. We noticed the manager literally hiding in her office to avoid confronting us. Additionally, I must mention several other issues: guests are only given one bottle of water upon arrival; after that, you must purchase your own—something I've never encountered at a $300 per night hotel. The kitchen was old and rusty, with pots, pans, and a cooker that appeared to be decades old. There was no complimentary coffee or tea, and the so-called restaurant was rarely open, requiring pre-orders a day in advance. There is no food on premises whatsoever unless you order in advance. It’s highly inconvenient if you don’t drive and you can’t walk anywhere to grab a snack if hungry. The pictures online are misleading—the views are nice, but apart from that, the entire property feels rundown and in desperat

Great location for a lush magical experience. Peaceful and tranquil with lots of recreational options nearby. If you opt to prepare your own meals plan accordingly or request meal services in advance. Easy to be a repeat visitor. Great for family, friends or couples alike.