Goblin Hill Villas at San San

I recently stayed at Goblin Hill Villas with my friend, Mihaela and our experience was nothing but disappointing. After a brutal six-hour drive from Negril, we arrived around 6 PM, hoping to unwind and eat some dinner. Upon arrival, the daughter of the receptionist escorted us to our one-bedroom apartment and took us to the terrace to enjoy the view. However, it was dark outside, and the glass doors leading to the terrace were left slightly open—about 40 cm. When we attempted to exit to the terrace, we could not see the glass doors at all because they were transparent and lacked safety stickers. Unfortunately, my friend hit her head on the glass door and immediately blacked out on the floor. The receptionist's daughter and the security personnel merely stood in shock, failing to offer any assistance or warn us about the hazard. We were fortunate to find ice in the freezer, though we had to request it. Mihaela was in extreme pain, unsure whether her nose was broken. Rather than recommending urgent medical attention, the receptionist’s daughter suggested we enjoy a culinary experience at a nearby restaurant—an absurd suggestion, given my friend's condition. The next morning, no one checked in on us, so we chose to seek medical attention in Port Antonio, which wasted our time since we had hoped to relax on the beach after our long journey. On our way out, we encountered the manager—a woman with long dreadlocks—who callously stated that our injury was our fault for not adjusting the curtains better. She did not even inquire about my friend's well-being, focusing solely on our payment balance—a shocking lack of customer care. Despite having safety stickers on other glass doors, none were placed on the door we had encountered. This is a serious health and safety breach on the hotel's part, and it reflects a blatant disregard for guest safety. For $300 a night, one would expect better. There was no offer to call a doctor, nor was there any follow-up to check on Mihaela’s condition; they seemed solely interested in collecting money. After three nights, the receptionist and security staff forced us to leave without any apology or acknowledgment of our distress. We noticed the manager literally hiding in her office to avoid confronting us. Additionally, I must mention several other issues: guests are only given one bottle of water upon arrival; after that, you must purchase your own—something I've never encountered at a $300 per night hotel. The kitchen was old and rusty, with pots, pans, and a cooker that appeared to be decades old. There was no complimentary coffee or tea, and the so-called restaurant was rarely open, requiring pre-orders a day in advance. There is no food on premises whatsoever unless you order in advance. It’s highly inconvenient if you don’t drive and you can’t walk anywhere to grab a snack if hungry. The pictures online are misleading—the views are nice, but apart from that, the entire property feels rundown and in desperat

I would not recommend staying at this resort. The first day we did not have any power. The Villa was not very clean and rundown. The shower was a trickle of water. They gave us 1 liter bottle of water for 3 people for a 5 nite stay. We went to town to buy water, coffee and breakfast items as they did not offer coffee complimentary or even to purchase. They only had breakfast meals for about $12 even if you only wanted a coffee. They food is by preorder the day before but was good and plentiful. Lunch about $18. Dinners around $30. We had feces on our beds, bugs in the room and the last night we were their a long black worm in our bed (under the top cover) The view was beautiful however the beach was closed even though advertised open. The one open beach that was advertised $12 entry wanted $20 from us. The free beach taking donations did not like our $3 each person donation and refused to let us in unless we offered more money. The staff was friendly and we met some terrific taxi drivers but for the most part we felt very unsafe. Do not expect to be able to use Venmo or credit for rides- that is cash only business. We were there for a wedding and this honestly is th emotional money we have ever spent for a stay at a resort and the worst accommodations we ever had. Internet was basically non existent and not really much to do on the property. The pool was decently kept. We had a heck of a time trying to book one of the blocked wedding party rooms and many who tried to book were turned away being told the resort was full when it was not. We also were told our room was to be in section C, specifically C and were given a room in section B.

Goblin Hill Villas is a beautiful small resort outside Port Antonio. The view overlooking San San beach is absolutely gorgeous. The grounds are a work of art, beautifully landscaped. The pool is the best pool I've enjoyed in Jamaica, mainly because of the lush tropical landscaping surrounding it. We engaged a personal cook-Taniece-who was an amazing chef and a lovely person. And the rates are quite reasonable for the quality of the room and grounds. If you need a driver, Petey Garfield is the best. Winifred Beach, rafting on the Rio Grande, and the waterfalls up in the mountains are nearby and amazing. Port Antonio is off the beaten path, so you won't feel like you're in just an extension of Miami-in-Jamaica!

Goblin Hill is slow paced, Pleasant Charming and rustic. when you want to unwind in a lush environment near the warm tropical sea this is the place. Charming easy going and laid back service, turn off your phone take off your watch and and slow down to the easy paced rhythm of this place. the staff is super friendly very accommodating. But things happen slowly here. meals are relaxed you may have to wait a little longer for a meal than you expect but don't worry, soon come prevails around these parts. So chill and slooowww down, relax unwind and enjoy the lush beauty. Its a time capsule amenities while good are 70's style. Good wifi , but no USB ports. bring your chargers.

I went to Goblin Hill to spend time with my family. Disconnect from the pressures of work and relax, renew, and recharge. I accomplished all these things. Highlights were the views of San San beach and the Caribbean ocean, the lush grass, the tennis courts, and the pool. We had a personal chef for several meals, and the food was outstanding.

Wonderful location and very peaceful. The staff were great particularly as unfortunately I fell ill and needed urgent medical help in the night. Devon was on duty and couldn’t have been more helpful at a very stressful time. Sorry I can’t remember all of the names but the following were outstanding, Jermaine, Errol, Ewen and Andrea. We can’t recommend Petey enough for his taxi service beyond the call of duty. They continued to give us such support even after we left. We hope to return another time hopefully without the drama. Oh and the birdwatching was great too. Thanks guys.