Bear Lodge

This place had very very bad customer service. We arrived on July 17 and spent 2 nights. Our luggage was late coming in from our flight. The first night we had no a/c and while you may think it's Alaska and you don't need it well think again it was 80 degrees there. We called several times the next day regarding our luggage and they told us that the luggage was in our room and we also requested the a/c to be fixed they told us it has been repaired. After returning around 5 pm our luggage was not in our room the a/c was not fixed. We asked where our luggage was and no none could find our luggage. They sent a repair guy to our room to look at the a/c which he couldn't fix. We asked several people about our luggage and 45 minutes later found someone that told us our luggage was in a locked room and finally got it for us. Then we were told we had to move rooms because a/c could not be repaired. They had no maintenance staff on duty we were told. We had made plans to meet friends for dinner so we could not change rooms until we got back at 10 pm. I asked to speak to the general manager and it got worse from there. Her name was Jasmin and she was very rude and basically told me she spoke with her employees and they told her our luggage was in our room and basically called me a liar. Was only willing to comp us $20 for the room with no a/c. Being in the hotel business for several years I was so disgusted by the way they treated us. All I can say is I would never ever stay at this place again nor would I recommend this place to anyone. If I treated any of my customers that way I would not be in business. I told them I was going to give them a less than desirable review and the manager said do what you need to do as if to say I don't care. What a horrible way to run a business. If I were the owner of this business I would be very concerned that a manager would treat customers this way. There are much better places to stay in Fairbanks. Hopefully this helps someone else to not make the same mistake of staying here as we did.

I stayed at this hotel as part of the land component of a larger land/cruise pack with Princess Cruises. We only stayed one night. It was the very start of our vacation. And the Bear Lodge did its best to start it off on a bad note. We flew 7 hours from Chicago and we got to the Bear Lodge at 8:30am. They were not ready to check us in, which we were totally expecting. But the two women working at the front desk seemed so annoyed by us and were unnecessarily rude about it. They did hold our bags at the front desk so we could explore Fairbanks. We got back to the hotel at 3pm and the front desks tells us that our room is till not ready and that guaranteed check in is at 4pm. So no big deal, we wait in the lobby. Then at 3:50pm, someone from the front desk tells us that there will be a 20 minute delay. What?!? The hotel knew we were waiting since 8:30am and they could not have our room ready by guaranteed check in?!? We spoke to the staff, who could care less about any inconvenience. Then the manager comes out 10 minutes later. Or I assume she was the manager, because she never identified herself. She basically threw us our room keys and made a big deal it was 4pm in the dot. No “sorry for the wait” or “welcome to our hotel”, just nothing. Are you kidding me?!? I paid a good amount to be on this vacation and the hotel staff welcomes us with this unnecessary rudeness??? Looking through reviews here, I am not the first to have this unpleasant experience here. As for the hotel itself, it is adequate. The room is spacious, the balcony is nice, and I liked the layout of the bathroom with duel sinks. What I did not like was the poor water pressure in the shower, a leaky shower head, and lack of outlets to plug things in. There is a restaurant on site that we did not use and a small cafe that was nice to grab coffee and a morning snack. But overall, it is the service that drags this hotel down. Which is surprising since I saw lots of tour buses unloading people here, so they have to work with the cruise companies. Princess, if you read this, please find a nicer hotel to work with that will not treat your cruise customers like trash.

Nice place. We were on a cruisetour, so hotel was booked by the cruise line. Very comfy room. Food was a bit pricey, but we expected it would be. Staff was very nice. Our group spent our last night (we were there two nights) in the bar. Bar tender was amazing. We started with 5 of us and eventually others joined us. Had to keep pulling tables together. We were having so much fun and laughing that people who were not part of our group asked to join us. Wish we were staying there longer!

We enjoyed the stay. We hiked at Creamery Field. We visited some interesting attractions like Morris Thompson Cultural and History Center, Pioneer Park, and others. We enjoyed walking around Fairbanks.

We did not have the best welcome at the Bear Lodge. We called the front desk from the airport for a shuttle which their website stated to call for and we were curtly told that even though we arrived a day early we were not entitled to a shutttle because we were part of a tour group starting the next day. We arrived by Uber around 1:30 and were told that our room was not ready until 4:00 and although they did store our luggage we were given no information on where we could go in the area for 2 1/2 hours as the resort was quite far from everything. That being said our 2 night stay here was very comfortable and the restaurant was very good. The staff in the restaurant, both breakfast and dinner were so friendly and we really enjoyed our conversations with them. We love Fairbanks and will hopefully return for the northern lights.

The place was great with excellent service. The beds were very comfortable and their hamburgers were “to-die-for”. I would stay there again in a second