Hostel Raymundo

Booked 2 mixed-dorm bunkbeds for me and my partner. I went there at around 18h00 and no reception was found. Considering the price, the place was alright, and pre-packed breakfast was not bad, neither. Met cool people there as well. The problem was that there was a portable heater or dehumidifier buzzing (in that malfunction type of noise) 24 hours around. Irritated by it, I ended up resting on the sofa in the hall, when a girl came to tell me that she found bedbugs in her room. She said she had talked to the hostel staff earlier and at the time no one was there to help her out. Since I had booked for another night in the next week, we went back anyway. Only that we found ourselves put in the family room (with 4 beds) instead of the mixed-dorm. The lady working there was helpful and sweet. But we didn't expect the bedbug situation. We got bit and I particularly had strong allergic reaction. My upper shoulder, neck and face got all horrible. Got antiallergic medication and ointment, but still, I spent a whole week in misery because of the itchy skin rashes. The hostel replied fast and said that they would like to refund us (26 euros) and compensate us for the medication expense(10.5 euros). And they did. They also explained me in details how they had been tring to solve the problem and how much they had spent. Meanwhile, the room with the problem was still available for booking. (Because it is very very difficult to decide if the problem been totally solved, as they wrote. )

Clairement on y est allé pour le prix. Pas decu. Des prestations de bases satisfaisantes. L'insonorisation est pas bonnes c'est sûr mais si tout le monde est respectueux et silencieux ça fera bien l'affaire. Le petit déjeuner compris dans le prix. Simple mais efficace.