Relais & Spa Castello di Casiglio

We went for a al a crate meal last minute we had to wait for our table but the waiter Giangia was very entertaining and accommodating he made sure we felt at ease throughout. And one point whilst waiting for our mains we unfortunately had some rude comments and mannerisms from another table but he moved us into to reception to ensure it didn’t hamper our evening. The food was outstanding and the customer service impeccable would come back again and recommend to anyone. He is 10 out of 10, beautiful place who looks after their punters.

We didn’t stay here, we came here as guests of a private function. The food served in the garden (as welcome starter) was nice although lots of fried stuff; the cold meat cuts were not well kept (the ham which is supposed to be live red colored (the prosciutto crudo) or pinkish (the prosciutto cotto) was yellowed and many flies were around. Drinks were OK. The garden view was nice, it was sunset, it was relaxing while eating, drinking and chatting under the gazeboes that we could serve at least twice the snacks but the staff looked like in a hurry to take it away even some entire full plates of food even the host (who paid for the event) was puzzled when he asked another round of drinks... then we were addressed to one of the castle rooms with medieval brick walls, not extraordinary but nicely set. The food was much nicer and better timed between courses. This castle is from the Medieval period (XIV century); they said that there are some frescoes which we didn’t saw. It was very noisy because there was a wedding party next to us which made the night very busy for the staff. Nice place to splurge a private party.

Arrived to be given a weak greeting, then our keys to our room. No help carrying bags up the stairs, went to the room and it wouldn’t open. So I went down many stairs to reception and the young girl went upstairs, getting lost as she had no clue where the room was. Finally she opened the door let me in and there was someone’s bags still there. So back downstairs again this time she carried the bags. Given another room and the wonderful Kofi took me and my husband to the room, only to find someone’s bags still in the room. Yes 3 rooms later we were in a upgraded suite and a bottle of bubbly. We booked our dinner about a month ago to the in house restaurant LeCru. Only to find that we were along with other guests delegated to a empty ballroom on tables to big for 4. The food took an hour in between and was Luke warm. The only person I feel should be head of customer service was Kofi! He helped so Much and delivered unlike the 3 women ok the front desk.

We were staying one night on a trip from Dolomites to Milano. The first impression was great. HOWEVER!!!! The room was hot as the Sahara desert mid day!!! Ac not working!!!! And at night There is bells every hour, and traffic! You can choose if you want to sweat or listen to bells and cars all night. Other than lack of sleep and rest there is a lovely garden and helpful hosts. The restaurant was average. Nice food but I guess they make a few “shortcuts”, I.e. store bought ice cream and low quality vegetables. Breakfast was below average.

Ho soggiornato in questo hotel con mia moglie una notte dopo aver partecipato ad un evento aziendale: dal momento che avevamo festeggiato qui il nostro matrimonio pernottando la prima notte di nozze abbiamo voluto ripetere l'esperienza dopo ben 17 anni. La location è sicuramente d'impatto e ricca di charme: un castello con una dependance in stile liberty, un parco curatissimo e una piscina a sfioro all'aperto vicina alla SPA. La camera in cui abbiamo pernottato si trovava nel corpo centrale del castello, proprio sopra la reception: di dimensioni generose, recentemente rinnovata, con un disimpegno con cabina armadio prima del bagno, anche quest'ultimo di generose dimensioni e finestrato. La camera è arredata con gusto, completano la dotazione un televisore 43' al plasma, frigobar e (cosa apprezzatissima) macchina del caffè a capsule e bollitore. Comodo il letto e buona la qualità del sonno: l'insonorizzazione mi è sembrata buona dato che il nostro sonno non è stato turbato dalle campane della vicina Chiesa che rintoccano tutte le ore, anche di notte. Unico neo essendo una fredda sera di metà settembre la camera era un po' "gelida", e anche dopo l'intervento sul climatizzatore per cercare di scaldarla un po' non abbiamo raggiunto quella temperatura confortevole che avremmo desiderato. Ottima la colazione servita nel caratteristico salone nei sotterranei del castello (ma si poteva chiedere che venisse servita anche in camera), buffet abbondante sia per la parte dolce che per la parte salata, con una carta per ordinare uova nelle più diverse declinazioni per andare incontro alla clientela internazionale che solitamente alloggia in questo relais.

Servizio poco soddisfacente Chiedevi del sale e non è mai arrivato La torta servita in fretta e furia lo spumante dopo 10 minuti Cibo niente di così speciale Un consiglio chiedete bene prima di prenotare Una cosa positiva ? Bello il castello