Ella Waterfall View

I am profoundly disappointed and unhappy with my experience at Ella Waterfall hotel management as I was blatantly denied accommodation. The level of frustration and bewilderment is beyond words. Although my booking was confirmed through a travel agent, upon arrival, I was informed by the owner that there was no availability. Instead, I was redirected to a home stay lacking basic amenities. The substitute accommodation lacked hot water, had no power backup, and the food provided was subpar. payment for this hotel was collected at Ella water fall hotel. Despite being aware of the peak season, the management seemed to prioritised other foreign national tourists over “Indian” guests. The entire ordeal was exacerbated by conflicting information from my travel agent (Trip Travel Hub- Kavindo) who attributed the mishap to the hotel's mistake. The lack of coordination and transparency in handling the situation created an unpleasant experience for me. I caution anyone considering booking with Ella Waterfall View, especially through a travel agent to be wary of potential discrepancies and to ensure the availability of the promised facilities.

It is not a hotel, they don’t use sheets and there isn’t door in the bathroom. There isn’t silence during sleep hours and no privacy. Very difficult access, you can go by Tuktuk but not by walking. However, the view and the breakfast are awesome. And you can feel the warm of an SriLankan family.

I think thats the nicest place i stayed throughout my whole long trip. Beautiful view of the waterfall right in front of the rooms. Amazing place! Rooms were very comfortable and clean. The owners are so lovely and helped with anything i needed, generous and welcoming family❤️ i can really keep going i stayed for a week and wish I'd had more time. Recommended!!

The hosts were very helpful and kind. The breakfast was really good. The best part is the view. We have gotten the family room with a balcony so we could enjoy waterfall view and mountains all the evening . The room was also clean and tea and coffee is free of charge Maybe the only thing that could get better was the accessories for w.c (soup, hand-wash)

Les chambres avec terrasse aménagée et vue sur la cascade sont fabuleuses. C'est calme et bien meublé. Le lounge avec TV est très agréable aussi à l'heure de l'apéro. La partie restauration est juste bluffante. Encore mieux qu'au restaurant! Le service est aussi au top. Bref, rien à redire. Une valeur sûre!

Ayant du annuler notre repas du soir suite à un gros retard du train, l'accueil a été plus que glacial, voir inexistant. On a demandé vers 19h30 si l'on pouvait boire quelque chose (même de l'eau), pas moyen. On était dans la chambre tout bas où l'on a ressenti une forte humidité sur la literie. Chose confirmé, les vitres ruisselaient coté intérieur au petit matin (fuite ou problème de ventilation). Malgré ces désagréments, les chambres sont spacieuses, le petit dej est bon, et la vue sur la cascade est magnifique. Par contre hôtel excentré d'Ella qui est une petite ville très touristique, et la route pour y accéder est assez chaotique. Dommage car une fois à l'hôtel, plus rien à faire.