Candlewood Suites Elkhart

Do Not Stay Here — Unsafe, Unclean, and Completely Unprofessional I never ever write reviews but feel compelled to if it saves another family from a mess like this. This was one of the worst hotel experiences we’ve ever had. After a long day of travel with two toddlers, we arrived only to be told that the room we specifically booked (with two double or queen beds) was not available. Instead, they claimed they were “upgrading” us to a room with one queen bed, a pull-out couch, and a kitchenette — something we purposely did not book because it simply doesn’t work for our family’s needs. A pull-out couch is not an upgrade, especially when traveling with young children. Once in the room, things went from bad to worse. The TV didn’t work, there were no linens for the pull-out couch, and when we asked, the front desk staff brought us one sheet and one pillow — no full set, no comforter, and told us they didn’t know where more pillows were. As we waited for more linens, we pulled out the couch and were horrified to find a bloody-stained mattress. That was the breaking point. When we expressed our concern, the hotel staff offered us two separate rooms, which again was not an option with toddlers — we cannot safely split our family across two rooms. They then offered to call a neighboring hotel and pay for our stay there instead. We accepted, thinking the situation was finally being resolved. Unfortunately, it wasn’t. When we arrived at the second hotel, we had to wait nearly 25 minutes with our exhausted children for the owner to arrive and pay for the room. When he finally showed up, he was abrasive, dismissive, and downright rude. He informed us — very bluntly — that he would only cover one night, not both nights of our original reservation. His “solution” was for us to go back to his hotel the next day and stay the second night — after we had already packed up and moved once. I don’t know about you, but I’m not taking my family back to a hotel with blood-stained mattresses, broken TVs, and no clean bedding. His lack of professionalism, hospitality, and basic human decency was staggering. This hotel is absolutely not suitable for families — or anyone, really — who expects clean accommodations, respectful service, and safe sleeping conditions. Avoid at all costs.

Everything thing was great. There was a problem with the tv,but was taken care of quickly.

Well, if I would’ve known there were no pool or hot tub or really any facilities to offer I wouldn’t have stayed there. I wouldn’t have even booked it.

Checked into this hotel, June 3, 2024 stayed for over two months. The rooms are filthy definitely needed upgraded. It’s cheap but that’s about all I can say The people that work there are very unfriendly cleaned my own room did not get my tax refunded or other money that was supposed to be refunded to my credit card that was mine still waiting on the refund would not stay there, very rough element that stays there not a place for families called several times IHG, which is dead useless. They can do nothing for you and several times to the hotel. No managers will get back in contact with you. Would never stay there again and advise. Nobody else to stay there and not safe. They have a gentleman that roam a parking lot of the hotels trying to get into your cars.

Customer service was pleasant and helpful. The room and property were clean and peaceful.

We liked the kitchen in our suite. But missed having a pool.