I needed to move up my reservation to start a day earlier and to stay for the same number of days I had reserved already (i.e., no additional days). My agent informed me that the hotel would be able to easily amend the reservation on their side. On the day I showed up (2/23/2025), this hotel kept me waiting for one and half hours before checking me in, with the manager stating that they had figured things out. The story changed on 2/24, with them insisting that I needed to pay for an extra day which I would not use. This despite their management having guaranteed me the day prior that it would not be an issue, and also despite my travel agent calling them. Would avoid this hotel unless absolutely necessary.
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