This place has so much potential but fails to deliver in key areas and when you are paying $150-200 a night, you would expect better. You are left feeling ripped off and over charged at every point of the experience. Overall, the place is well designed, the gardens and pool are nothing short of beautiful (although the pool and garden overlook the main road which is noisy, so it’s not very peaceful). The rooms are spacious, modern and comfy. The staff are also super helpful and friendly, always available for whatever you need. However, there are a few areas that let this place down. Issue #1 - The Restaurant. I knew there was no restaurant onsite, but they can make small dishes (pizza, sandwiches, cheese plates etc) from the bar, or you can order from a full menu from their sister hotel. Unfortunately, on multiple occasions, they did not have the ingredients available for the “on-site snacks” - so you have to order from the sister hotel which was over priced and lackluster food. Burrito was 75% rice for $17. Ceviche was dry and tasteless. Tacos were even worse. Issue #2 - Taxis - They kindly arranged a taxi to pick me up from the airport. However they charged me $65 which I quickly learnt was an over charge. Taxis outside the terminal offered $30-40 and uber was $20. For my journey back to the airport I paid a local taxi $30. Issue #3 - Laundry - was informed that it would be $15 per load. That’s expensive but I needed to have it done. At the end they charged me for two loads (unsure why) - So $30 for a small bag of laundry is now just daylight robbery. (Remember what I said about being over charged at every point of the experience)
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